[Hiring] Director - AI Product Management @Vertex Inc.

Role Description

The Director - AI Product Management owns an AI-first product domain end-to-end at Vertex, Inc., from product strategy and roadmap through customer experience and commercial readiness. This is a Director-level, hands-on leadership role with initial direct reports and a growing team. The role requires someone who operates both strategically and tactically:

• Engaging directly with customers.
• Unifying AI capabilities, agents, workflows, and platform integrations under a coherent product strategy.
• Translating customer learning into product priorities and roadmap decisions with urgency.
• Forming a market positioning view within the first 30 days.
• Engaging actively with customer and onboarding data within 60 days.
• Delivering an updated roadmap informed by customer and design partner feedback within 90 days.

Key responsibilities include:

• Owning the full lifecycle of an AI-first product: strategy, roadmap, commercial readiness, and customer experience.
• Unifying product outcomes, AI agents, capabilities, workflows, platform integrations, and SKU considerations under a single, coherent product strategy.
• Engaging directly with customers to identify what is and is not working; translating insights, onboarding data, and design partner feedback into product priorities and roadmap decisions.
• Identifying product gaps, prioritizing improvements, and driving resolution with urgency in a hands-on, customer-facing environment.
• Pitching and demonstrating the product to customers and stakeholders; representing Vertex in customer-facing settings and at industry forums.
• Leading, mentoring, and growing a small and expanding team of direct reports; mobilizing cross-functional partners to deliver against product outcomes.
• Partnering with engineering, AI, and platform teams to integrate agents, workflows, and capabilities into a unified customer experience.
• Driving product commercialization, maintaining competitive awareness, and contributing to differentiated market positioning.
• Occasional travel required.

Qualifications

• 12+ years of product management experience in SaaS or cloud environments.
• 5 years’ experience delivering commercial SaaS or AI-first products to market.
• Experience with AI-first product development, including agent-based workflows and platform and ecosystem integration.
• Proven ability to design products that bring together AI agents, capabilities, and integrations into a unified customer outcome.
• Customer-facing product leadership experience.
• Excellence in project management skills to identify product gaps, prioritize improvements, and drive outcomes rapidly.
• Experience with people management and demonstrated ability to influence implementation, sales engineering, and marketing.
• Excellent communication and presentation skills.

Requirements

• Background in tax, accounting, or a related regulated domain; experience in the tax technology space is particularly compelling.
• People-management experience with a track record of developing and growing direct reports.
• Commercial AI product experience including product SKU design and go-to-market execution.
• Experience in customer implementation, sales engineering, professional services, or UX.
• Bachelor’s degree in business, or a related field; equivalent combination of education, training, and relevant professional experience accepted in lieu of a formal degree.

Benefits

• US Base Salary Range: $157,900.00 - $205,400.00.
• Role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.