[Hiring] Credit Product Specialist @CRNCY Group

Role Description

Keep CRNCY's loan product improving: own the feedback loop between the credit team and the market, and turn what you learn into product and process changes that get piloted and launched.

• Collect real feedback from the ground: focus groups with customers, time with agents and underwriters.
• Ask the hard questions until you find what truly matters and separate it from the noise.
• Learn market best practices first-hand and turn them into a real competitive advantage.
• Design processes: map how it works today, redesign how it should work, and write clear requirements the tech, credit or operations team can build.
• Turn what you learn into a clear solution for the credit and data teams.
• Work with the team to shape ideas and test them before launch.
• Run pilots from start to finish: plan, set the rules, run, measure and report.
• Turn approved changes into a launched product.

Qualifications

• Strong in process design — you map a process, redesign it, and write clear requirements.
• Business project skills — you plan and run a change from start to end and measure the result.
• Very curious — you question assumptions and find the signal in the noise.
• You lead without authority — you earn trust through clear thinking and follow-through.
• You explain things simply — for technical and non-technical people.
• Fluent English and Spanish — both required, spoken and written.
• Latin America-based, and comfortable working in the field — customer focus groups, branch visits and market research across our markets (Panama, Belize, Barbados).

Requirements

• You have mapped and redesigned a real process yourself, hands-on.
• You have driven at least one change or pilot to a delivered, measured result.

Preferred

• More time in process analysis, product/product operations, program management, or service / CX design.
• Consumer-facing or financial-services exposure (lending, retail, telecom, fintech).

Education

• Required: Bachelor's degree in Industrial Engineering, Operations Research, or Business Research (Systems or Administrative Engineering also accepted).
• A strong academic record from a recognized university is valued.

Tools & Software

• Process/diagramming: Microsoft Visio, Lucidchart or Miro.
• Surveys/research: Microsoft Forms or similar.
• Dashboards: Power BI a plus.