[Hiring] Business Analyst @Hire Resolve

Role Description

A global logistics and freight forwarding company is seeking a Product Owner / Business Analyst who will own and evolve the global digital customer experience platform while standardizing and aligning underlying business processes with global standards.

• Product Strategy and Roadmap Development:
  • Own and continuously evolve the digital product roadmap in collaboration with IT, Commercial, Operations, and Executive Leadership.
  • Translate business priorities, customer feedback, and technology trends into actionable initiatives, balancing near-term wins with long-term strategic outcomes.
• Customer Discovery and Process Standardization:
  • Engage directly with customers and internal teams (Sales, Operations, Customer Service) to validate needs and map supply chain workflows.
  • Evaluate, (re)design, and document standard business processes across local and global operations; prepare risk/benefit analyses and change requests.
  • Use product analytics, research, and usage data to drive evidence-based decisions.
• User Experience (UX) and UI Design:
  • Champion a simplified, intuitive, and modern user interface for the digital platform.
  • Partner with UX/UI resources on information architecture, workflow design, user testing, and prototyping to simplify complex logistics processes.
• Market Intelligence and Emerging Technology:
  • Monitor supply chain/logistics digital trends and benchmark against competing platforms and adjacent industries (banking, e-commerce, SaaS).
  • Identify and evaluate use cases for Generative/Agentic AI, predictive analytics, natural-language reporting, and automated exception management alongside data and engineering teams.
• Backlog Management and Delivery Execution:
  • Own the product backlog; prioritize user stories by business impact, customer value, adoption potential, and technical effort.
  • Write clear functional requirements, user stories, and acceptance criteria; define MVPs and phased release plans.
  • Partner with Engineering, Architecture, Integration, Data/Analytics, Cybersecurity, and Implementation teams through full delivery lifecycles.
  • Coordinate system dependencies with core enterprise applications (transportation, warehouse, customs, CRM, finance; CargoWise knowledge advantageous).
• Testing, Quality Assurance and Change Management:
  • Facilitate stakeholder workshops and manage project dependencies and risks.
  • Prepare test scripts, document functional enhancements, and lead UAT alongside business units and SMEs prior to deployment.
• Training, Documentation and Support:
  • Develop training materials, desk references, user guides, and standard operating procedures using consistent BPM methodologies.
  • Deliver complete project documentation within target timelines and support business Champions during rollouts.
• Stakeholder Engagement and Platform Adoption:
  • Act as the primary product point of contact across business and IT functions, communicating decisions, trade-offs, and progress.
  • Drive platform adoption among internal users and external clients; partner with Commercial teams to streamline onboarding.
  • Track key performance indicators (KPIs), including active user adoption, digital transaction volumes, self-service rates, CSAT/retention, and operational efficiency gains.

Qualifications

• 5+ years in Digital Product Management, Product Ownership, Business Analysis, or Digital Transformation managing customer-facing B2B platforms.
• Degree in Business, International Logistics, Marketing, Communications, Accounting, or equivalent.
• Background in freight forwarding, supply chain, shipment visibility portals, or complex B2B self-service ecosystems (Preferred).

Requirements

• Strong grasp of product discovery, agile delivery, user journey mapping, and backlog prioritization.
• Proficiency in business process mapping (Visio or similar), SQL, and process improvement frameworks (Six Sigma / DMAIC).
• Understanding of APIs, cloud platforms, system integration, data architecture, and practical AI/automation implementation.
• Microsoft Office Suite (Word, Excel, PowerPoint), collaborative tools (Teams, Zoom), and modern product management software.

Benefits

• Competitive salary based on experience (salary can potentially be more based on experience/skills).
• Package & Remuneration: R600 000 - R960 000 per annum.