[Hiring] Senior Product Manager, People Systems @Hugo

Role Description

Hugo seeks a senior product manager to lead People Systems, a product area that moves workforce operations onto structured, secure online platforms. Leaders and employees across a global workforce rely on these products for everyday people processes. You will own the product area end to end: roadmap, requirements, delivery and adoption. You bring the sharp analysis of a senior business analyst and the ownership of a product leader, and you know how to turn a manual process into an automated, well governed product.

As Hugo’s portfolio grows, your scope can widen to adjacent enterprise products such as payments and billing, collections, talent and alumni networks, or identity and verification.

Qualifications

• 7 or more years in product management or senior business analysis, with at least 3 years in an enterprise domain such as HR and people operations, payments, finance operations or talent platforms.
• Delivery of enterprise business transformation or business process automation programmes, from discovery through adoption.
• Hands-on experience with enterprise platforms in a core domain, ideally HRIS or HCM such as Workday or SeamlessHR.
• Strong business analysis craft: process mapping, requirements, data modelling and user acceptance testing.
• Technical fluency to discuss integrations, APIs, workflow tools and data models with engineers.
• Clear written and verbal communication, from engineers to executives.
• Comfort setting direction and working with high autonomy in a fast moving environment.

Requirements

• Experience in BPO, managed services or shared services organisations.
• Delivery of an automation, chatbot or agentic assistant product.
• Background in Enterprise SaaS, HRIS, payments, fintech, collections, marketplaces or identity verification.
• Analytics experience with BI tools applied to people or operational data.
• Delivery across multiple countries and regulatory settings, including data protection for personal data.

Benefits

• Run discovery with business leaders, operations teams and end users through interviews and friction logs.
• Map current processes end to end and define the future state.
• Set the long term vision for your product area, then turn it into quarterly plans and a delivered roadmap.
• Write PRDs, user stories, acceptance criteria, process maps and data definitions that engineers build from with confidence.
• Lead build, buy or configure decisions on enterprise platforms.
• Prioritise the backlog with business leadership, tied to measurable value.
• Agree success metrics before each launch, such as resolution time, automation rate, data accuracy and adoption, and report them monthly.
• Manage user acceptance testing and release, triage bugs and track adoption.
• Work with finance, legal, security and operations teams so every product meets compliance and commercial needs.
• Build data privacy and access requirements into every design from the first draft.
• Set the standard for requirements quality and guide business analysts.

What Success Looks Like: 12 Months

• By 90 days: current state maps for the top five people processes, a baseline of who can see which people data, and a 12 month roadmap agreed with the Head of People.
• By 6 months: two priority processes automated and live, each with a baseline and a target metric.
• By 12 months: one roadmap run by a dedicated team, fewer manual HR requests, and quarterly review of access to people data.

Equal Opportunity Statement

Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identity, sexual orientation, neurodiversity, disability, or any other legally protected status.