[Hiring] Associate Product Owner @Highmark Health

Role Description

The Associate Product Owner works closely with business stakeholders, engineering leadership, and Scrum teams to help define, prioritize, and execute the product roadmap and backlog for enterprise Chat Platform (Chat and IVA/IVR). This role bridges business needs and technical delivery by translating strategic goals into actionable features, managing scoping and timelines, and partnering with Scrum Masters and Team Managers to drive sprint execution across multi-channel customer experiences. The ideal candidate possesses a strong foundational understanding of chat, IVR, and conversational AI capabilities, system integrations, and cloud technologies to guide the team and ensure successful delivery.

Qualifications

• Education: Bachelor's Degree in Information Technology, Business Administration, Computer Science, or a closely related discipline.
• Experience:
  • 2+ years of experience working in a Product Owner, Business Analyst, or Agile project delivery role within an IT or software development environment.
  • Experience writing user stories, managing software backlogs (e.g., Jira, digital.ai Agility), and participating in Agile/Scrum ceremonies.
  • Preferred: Experience working on enterprise chat, IVR, contact center, or conversational AI platforms.
  • Familiarity with cloud environments (specifically Google Cloud Platform / GCP).
  • Background in the health insurance or a heavily regulated industry.
• Technical Skills & Competencies:
  • Product Management Tools: Proficiency with Jira, digital.ai Agility, Confluence, or equivalent Agile tracking tools.
  • Domain Knowledge: Understanding of conversational AI, chatbots, IVR/voice systems, digital customer experience platforms, and basic system integrations.
  • Technical Familiarity: Foundational awareness of cloud technologies (GCP preferred) and software development lifecycles (SDLC).
  • Soft Skills: Strong stakeholder management, clear written and verbal communication, and the ability to balance competing priorities in a fast-paced environment.

Requirements

• Collaborate with key business and technical stakeholders to help define and refine the product roadmap, release timelines, feature scope, and functional design for both chat and IVR channels.
• Maintain and groom an extensive Chat Platform backlog to ensure clear alignment with strategic goals and underlying platform enhancements.
• Work closely with Team Managers, Scrum Masters, and engineering teams to define sprint goals, plan upcoming iterations, and break down complex conversational AI initiatives into actionable user stories and technical requirements.
• Leverage an understanding of both business and technical details to guide the development team toward successful delivery.
• Proactively identify and remove blockers, assist with decision-making, and escalate risks or issues appropriately.
• Apply knowledge of modern chat platforms, IVR/voice conversational AI capabilities, system integrations, and cloud architectures (Google Cloud Platform / GCP knowledge is a strong plus) to evaluate multi-channel solutions, validate designs, and support platform optimization.

Company Description

Airetel Staffing, Inc. is nationally recognized as Best of Staffing - Diamond Award Winner. For more details or to view other opportunities, visit us at www.airetel.com or call 214-353-0561.