[Hiring] Associate Director Predictive Algorithms Global Capability Owner @Jazz Pharmaceuticals

Role Description

Building Global Capabilities in a Product Operating Model to Power Our Business:

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Global Capability Owner, CX Predictive Algorithms, is a pivotal leader in advancing how Jazz leverages AI and advanced analytics to transform the customer experience. This role provides product leadership and strategic direction for the Predictive Algorithms capability within the Customer Insights and Analytics team, driving the development of scalable models and AI-driven solutions that convert complex data into actionable, high-impact insights.

Key Responsibilities:

• Global Capability Strategy & Roadmap Ownership
• Define and articulate the capability vision, and outcomes aligned to global and franchise priorities in collaboration with key stakeholders.
• Own and continuously evolve the Predictive Algorithms roadmap, making prioritization and trade-off decisions to add the most value based upon user feedback.
• Translate business needs into product solutions with measurable success metrics that drive impact across franchises and the business.
• Develop and maintain a global roadmap for predictive modeling and AI-driven recommendation products.
• Collaboration
• Connect business stakeholders and the Predictive Algorithms global capability product team.
• Partner closely with the Tech Lead to align business priorities with technical feasibility and delivery sequencing.
• Define clear product requirements, user stories, and acceptance criteria.
• Partner across the Customer Experience Organization to ensure seamless integration.
• User-Centered Solution Development
• Design and develop Predictive Algorithms grounded in user insights and engagement data.
• Lead discovery and solution shaping efforts, partnering with users and key stakeholders.
• Delivery, Optimization & Value Realization
• Partner with development and data teams to deliver scalable, reusable Predictive Algorithms capabilities.
• Monitor product adoption, outcome KPIs and engagement metrics.
• Drive experimentation to improve Predictive Algorithm outcomes.

Qualifications

• Bachelor’s degree in business, technology, marketing, science, or related field.
• 8+ years of experience in pharmaceutical, healthcare, or other highly regulated industries.
• Experience in digital product management, product ownership, or managing the creation and delivery of a product roadmap.
• Experience working with predictive modeling and AI-driven recommendation platforms.

Requirements

• Experience designing scalable product frameworks, prioritization logic, and governance standards.
• Strong understanding of predictive modeling platforms, AI-driven recommendation ecosystems, and HCP targeting solutions.
• Familiarity with machine learning and predictive analytics platforms.
• Experience working within Agile product development and product operating models.
• Experience with tools such as JIRA, Confluence, or similar product management platforms.

Benefits

• Medical, dental and vision insurance.
• 401k retirement savings plan.
• Flexible paid vacation.
• Discretionary annual cash bonus or incentive compensation.
• Discretionary equity grants.