[Hiring] AI Product Manager @Gainsight

Role Description

We’re looking for a full-time AI Product Manager to join our Product team reporting to the CTO. This role is a remote role based in the USA.

In this role, you'll play a key role in helping strategic customers succeed with Atlas, Gainsight's AI native service, by embedding with their teams to own each deployment end to end, from technical implementation and the business case to renewals and product feedback. This is a great opportunity for someone who thrives in a forward-deployed, ambiguous, customer-embedded environment and enjoys working cross-functionally with teams like Engineering, Support, Services, and Renewals. The ideal candidate brings strong skills in technical product management, senior stakeholder communication, and ROI modeling.

What You'll Do

• Deploy Atlas in customer environments
• Own the customer engagement from discovery through full scope delivery
• Define and document implementation requirements for each account, validated against the customer's real data and workflows
• Own resolution of blockers across support, engineering, and the customer's IT
• Lead the technical implementation of Atlas agents inside customer tenants: data mapping across objects, fields, and tokens, connector configuration, and authentication setup spanning DNS, SSO, and Salesforce integrations
• Support the rollout of AI agents alongside an AI native services team leveraging both agentic and human engagement
• Own roadmap prioritization of each deployment and reconcile it against broader customer and engineering requirements
• Build and defend the business case
• Construct ROI models and value narratives tailored to each account, and present them with credibility to customer leadership
• Run go or no-go reviews on new opportunities, weighing business cases against effort and upside, and make a clear recommendation
• Partner on services scoping and pricing for new deployments
• Lead renewal reviews, implementation, and outcome-based conversations
• Define and design agentic renewal workflows to drive specific customer goals and ensure the renewals team is trained to successfully execute the process
• Surface problems, own the path forward, and clarify ownership
• Carry the reality of the field back to the core team: the gaps, the friction, the recurring failure modes, and the requests that recur across accounts
• Prioritize product fixes so that hard-won lessons compound
• Contribute to internal reviews and shape the roadmap with real evidence
• Document what you learn, configurations, failure modes, ROI frameworks, in forms the next deployment can actually use, not just the one you're in

This role may require occasional travel (up to 10%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

Qualifications

• 3-5 years of product management experience with technically complex, integration-heavy software
• Exceptional relationship and communication skills
• Experience with AI native services, distributed systems, databases, training ML models, RAG, and LLMs
• Hands-on technical fluency: data modeling, APIs and connectors, authentication and DNS fundamentals, and enough comfort with SQL or spreadsheets to build and defend an ROI model yourself
• Sound judgment under ambiguity
• Comfort owning outcomes across teams you do not manage
• A bias to action and a willingness to be the first person to make something work before it is fully productized

Nice-to-have skills or experience

• Background in customer success, RevOps, data, or AI and ML products

Benefits

• The starting base salary range for this role is $275,000 - $300,000 USD annually
• Eligible for an annual bonus and participation in Gainsight’s equity program
• Comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options
• Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe
• Dedicated Recharge Holidays - one long weekend each quarter to relax and reset

Company Description

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers.

• Culture that offers stability, trust, and support
• Opportunities for mentoring and career development
• Engaging and fun team environment