[Hiring] Advisor, Regional Services Product Line Management @Ciena

Role Description

The Regional Services Product Line Manager (PLM) for EMEA represents Ciena’s full Services portfolio across the region, helping shape growth strategies and improve customer outcomes. This portfolio-wide role connects EMEA customer, market, regulatory, commercial, and delivery requirements with global Services portfolio decisions. The position also provides a coordinated regional entry point for complex questions spanning multiple service lines.

How you will make an impact:

• Act as the trusted regional voice for the complete Services portfolio, connecting EMEA priorities with global portfolio leadership.
• Partner with Sales, Service Architects, account teams, Sales Engineers, Delivery, Quoting, and functional Services Product Line Managers to develop portfolio-wide account strategies and opportunity plans.
• Guide services strategies that address customer outcomes, installed-base opportunities, product plans, and competitive conditions.
• Lead regional portfolio reviews to identify service attach, expansion, renewal, transformation, and cross-sell opportunities.
• Shape early opportunity strategy across service mix, positioning, scope, delivery dependencies, commercial considerations, and escalation paths.
• Coordinate responses to cross-portfolio questions and engage the appropriate global experts to deliver consistent, integrated guidance.
• Capture regional requirements, track opportunities, barriers, and portfolio gaps, and influence global roadmaps, enablement priorities, account coaching, reusable materials, and lessons learned.

Qualifications

• Education: Bachelor’s degree in Engineering, Business Administration or equivalent relevant experience.
• Experience: Typically 8+ years of telecommunications services, product management, presales, commercial, or account-strategy experience.
• Application of knowledge across services portfolios and the ability to learn across technical, operational, and commercial domains.
• Experience facilitating account planning and working across sales, technical, delivery, and business functions.
• Application of business acumen, executive communication, and stakeholder influence.
• Ability to operate independently across countries, cultures, time zones, and competing priorities.

Requirements

• Experience in EMEA telecommunications markets, regional business practices, and complex customer environments.
• Experience with services quoting, profit and loss management, commercial models, requests for information or proposals, and contract considerations.
• Multilingual capability and established regional stakeholder networks.

Benefits

• At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.
• Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
• Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
• If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.