[Hiring] Workforce Scheduler @Talentoma

Role Description

The Workforce Scheduler connects with employees and supervisors about upcoming shifts and schedule changes. This entry-level role organizes workforce scheduling to ensure teams understand their assignments and supervisors can address coverage gaps before they affect service. The position is fully remote, desk-based, and requires a 40-hour weekly commitment.

• Review incoming scheduling requests through the shared queue, emails, and phone calls.
• Check employee availability, assigned duties, approved absences, and supervisor instructions before preparing schedules.
• Enter proposed shifts into a workforce management system such as UKG.
• Compare planned staffing with supervisor-provided coverage needs.
• Verify approved availability updates using an HR system such as ADP.
• Send approved schedules and change notices through a team collaboration platform such as Microsoft Teams.
• Organize shift swap requests and confirm supervisor approval before updating the schedule.
• Follow up on unanswered availability questions and escalate unresolved coverage gaps.
• Keep clear notes about request status, approvals, employee notifications, and outstanding actions.
• Review completed schedules and handoffs for accuracy and timely turnaround.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience preferred.
• Basic understanding of shift assignments and employee availability.
• Ability to learn workforce scheduling software and enter shift details accurately.
• Comfortable comparing dates and times, recognizing overlapping assignments.
• Clear written and verbal communication skills.
• Ability to prioritize pending requests and maintain orderly scheduling notes.
• A reliable computer, high-speed internet, and quiet private workspace.
• Authorization to work in the United States.

Requirements

• Availability for the 40-hour weekly commitment and agreed working days and shift times.

Benefits

• Fully remote work from home with desk-based responsibilities.
• Structured onboarding and training on workforce management systems.
• Regular check-ins with the team lead to review questions and scheduling priorities.
• Build practical skills in workforce scheduling and employee communication.
• Benefits include health coverage, paid leave, maternity leave, bonus opportunities, and stipends.