[Hiring] Workforce Operations Coordinator @Paradigm Information Services, Inc.

Role Description

This is a remote position.

Paradigm is seeking a highly organized operations professional who thrives in fast-moving environments where priorities shift quickly. This role acts as the central hub for a 65-person production team—managing incoming work, assigning tasks, balancing workloads, solving bottlenecks, and ensuring projects stay on track.

If you’ve worked in operations coordination, workforce planning, project coordination, dispatching, workflow management, scheduling, resource allocation, or high-volume production environments, this could be a strong fit.

As a Workforce Coordinator, you will:

• Assign tasks to team members based on workload, deadlines, and capacity
• Monitor project queues and adjust assignments when bottlenecks occur
• Track assignments from intake through completion
• Provide daily reporting on workload progress and task completion
• Monitor estimated hours vs actual hours worked
• Help solve staffing and resource allocation challenges
• Communicate project timelines and workload updates to internal stakeholders
• Escalate technical issues impacting workflow
• Partner with operations, project management, and technical teams to keep work moving
• Maintain accurate documentation and time tracking

Qualifications

• 2+ years of experience in operations coordination, workflow coordination, workforce planning, scheduling, dispatch, project coordination, or similar roles
• Experience managing high volumes of tasks or work assignments
• Strong Excel skills
• Strong communication skills
• Experience working with deadlines and shifting priorities
• Strong analytical/problem-solving skills
• Comfortable working cross-functionally with multiple teams

Requirements

• Workforce management experience (Nice to Have)
• Resource planning experience (Nice to Have)
• Legal services experience (Nice to Have)
• Claims administration experience (Nice to Have)
• Data operations experience (Nice to Have)

Benefits

• Medical, dental, vision, life, 401K, PTO, and sick leave
• Paradigm offers a competitive benefits package that includes medical, dental, vision, life, 401K, PTO, and sick days.