[Hiring] Vice President of Operations @Western Veterinary Partners

Role Description

Western Veterinary Partners (WVP) is seeking an experienced Vice President of Operations to lead a growing portfolio of veterinary hospitals across the Northeast and Midwest. This is an exciting opportunity for a proven, multi-site healthcare operations leader who brings strong business and financial acumen, a passion for developing high-performing teams, and the ability to drive results in a fast-paced, growth-oriented organization.

The ideal candidate is a strategic, hands-on leader with demonstrated success managing large, multi-state operations, driving financial performance, and building strong relationships with clinical and operational leaders. This individual will play a key role in shaping WVP’s continued growth, strengthening our operational strategy, and advancing the processes, programs, and culture that support our hospitals and their teams.

Reporting to the Chief Operating Officer, the Vice President of Operations will lead and develop a team of divisional and regional operations leaders, with responsibility for approximately 75+ veterinary hospitals and a $250M–$300M P&L. This leader will oversee operational performance, drive sustainable growth and profitability, and partner closely with hospital leadership to strengthen team engagement, physician relationships, and talent retention.

This is a highly visible, field-focused leadership role requiring significant travel and a hands-on approach to supporting hospital teams. The VP will serve as a strategic partner to the COO and broader executive leadership team, helping scale WVP's operations while maintaining a strong focus on hospital performance, culture, and exceptional patient care.

Location: Preference for candidates based in a major metropolitan area within the Northeast or Midwest, including Pennsylvania, Illinois, Ohio, Michigan, or New York. This role requires approximately 75% travel.

Qualifications

• 10+ years of multi-site experience in fast-growth healthcare services, restaurant, or retail businesses, including previous experience managing a business of similar size and complexity.
• Experience building multi-site or multi-state businesses through acquisition, organic growth, and de novos.
• Ability to analyze and assess complex and ambiguous data to make recommendations for strategic and operational improvements, leveraging tools such as Excel, Powerpoint, and Tableau.
• Proven experience with budgeting, staffing, ROI analysis, and margin improvement.
• Willingness to spend time in the field visiting and supporting regional leaders and affiliated veterinary practices (airline or overnight travel approximately 50% of the time).
• Strong active listening skills, ability to implement processes, and collaboration with the Chief Operating Officer to ensure company objectives are met.
• Ability to lead through influence vs. authority to set and achieve objectives with our hospital partners; comfortable leading in a decentralized environment.
• Highly organized and detail-oriented work ethic.
• Ability to work collaboratively with all team members, both at the practice level and at the corporate level.
• Strong executive presence.
• Frequent collaboration and coordination with stakeholders at all levels, including the Board of Directors, a plus.
• Bachelor’s degree required; Master’s degree highly preferred.

Requirements

• Oversee operations of 75+ veterinary hospitals in the Western US, in partnership with a large and diverse team including divisional leaders, regional managers, and local teams (selling owners, hospital managers, veterinarians, technicians, and support staff).
• Champion WVP’s culture and develop teams and leaders through coaching, mentorship, and programs that deliver on the strategic mission of hiring, supporting, and retaining DVMs, as well as attracting new clients and retaining existing ones to drive business growth.
• Instill a sense of accountability and service excellence with our teams at all levels.
• Integrate a large number of acquired practices timely and accurately with minimal disruption to the existing business.
• Set, manage and exceed WVP’s financial objectives in partnership with sites, regional leaders, and the executive team, with an eye toward creating doctor capacity and efficiently filling schedules.
• Identify and track key metrics and performance indicators to achieve performance objectives, while also managing relationships with key stakeholders.
• Understand business drivers and create opportunities to optimize them, with a strong focus on volume growth, service mix and offerings, customer service, pricing, and margin improvement.
• Provide overall P&L management for the business, along with a vision for near and long-term value creation.
• Partner with WVP departments (marketing, recruiting, HR, business development, and finance and accounting) to create and implement strategic programs and services that support growth, employee development, and competitive advantage, as well as ensure a smooth integration of new sites into the portfolio.
• Develop capital budgets for $250 million+ portfolio and build and monitor ROI analyses to support business decisions and growth.
• Identify infrastructure needs (real estate, technology, equipment, and process) and drive improvements across all sites to build a flexible and nimble organization and team.
• Support ongoing execution of WVP’s operational best practices, to achieve both operational and enterprise goals and objectives.
• Proactively identify, evaluate, and execute opportunities for growth, including acquisition/hiring of DVMs, addition of new services, facility expansions and relocations, new site development, strategic partnership development, and planning, development and execution of other large-scale operational initiatives.

Benefits

• Competitive compensation along with a comprehensive benefits package, including medical, dental, and vision benefits.
• Vacation and sick leave.
• 401(k) plan.
• Performance-based bonuses and an equity grant as part of the total compensation package.