[Hiring] Vendor Management Coordinator @First American

Role Description

Coordinates vendor-sourced energy, title, and related work from order placement through completion. This role manages quotes, follow-up, subsequent updates, and date downs; keeps internal partners informed of file status; and works with vendors, agents, production staff, sales representatives, and management to meet deadlines and improve quality.

What You’ll Do

• Place and track orders for energy vendor work, obtain and compare quotes as needed, and confirm scope, timing, and delivery expectations with vendors.
• Coordinate title work with agents and place requests for subsequent updates and date downs with the original vendors when required.
• Maintain timely, professional communication with vendors; follow up on open items, hold vendors to agreed deadlines, and document commitments and responses.
• Monitor file milestones and status, identify delays or missing information, and escalate promptly when a vendor or agent is at risk of missing a deadline.
• Communicate file status, risks, and changes to internal operations staff and the sales representative so that stakeholders have clear, current information.
• Coordinate with the internal production team on quality concerns, track review status, and corrective updates, and ensure issues are routed to the appropriate owner.
• Review recurring quality issues and results with management; support larger initiatives to improve production processes, and track actions and outcomes.
• Maintain accurate order, quote, deadline, escalation, and quality records in applicable systems; follow company and department policies, including compliance and information security requirements.

Qualifications

• 1+ years of related experience in vendor coordination, order processing, title or energy services, operations, customer service, or deadline-driven administrative work.
• Strong organization and follow-through, with the ability to track multiple files, deadlines, dependencies, and open questions.
• Clear written and verbal communication, sound interpersonal skills, and confidence in following up with vendors and escalating concerns professionally.
• Problem-solving skills and attention to detail when reviewing quotes, order requirements, file status, and quality feedback.
• Proficiency with Microsoft Office and the ability to learn order-management, production, and tracking systems.
• Ability to work under pressure, adapt to changing schedules, and collaborate across vendor, agent, operations, production, and sales teams.

Requirements

• Pay Range: $13.37 - $17.84 Hourly, Remote
• This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.