[Hiring] Vendor Manager II @TD

Role Description

The Vendor Manager II will own and strengthen relationships with offshore partners, driving accountability for productivity, quality, and SLA performance while fostering consistent execution and alignment with business expectations.

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
• Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity.
• Work focus time horizon is generally medium to long term with moderate to high focus on strategic planning.
• Requires expert process management knowledge and the risk profile for team processes supported.
• Leads teams with multiple points of internal and external contact (may include direct contact with Customers).
• May manage over a diverse geographic jurisdiction.
• Oversees management of team requiring workforce to decision on acceptable level of risk - Moderate to High risk potential (loss/reputational) for functional area.
• Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate.
• Involves regular contact with cross-functional teams across TD or external contacts and/or customers.

Qualifications

• Undergraduate degree required.
• 7+ years relevant experience.
• Advanced knowledge of the business goals/objectives being supported and the full suite of policies, programs, processes and systems.
• Knowledge of current and emerging competitor and market trends.
• Ability to contribute to strategic direction of the function and provide advice to senior leadership.
• Skilled in preparing and managing budgets and resource allocation.
• Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives.
• Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills.
• Knowledge of risk management environment, standards and regulations.
• Skilled in mentoring, coaching and performance management.
• Ability to exercise sound judgement in making decisions.
• Ability to communicate effectively in both oral and written form.
• Ability to work collaboratively and build relationships across teams and functions.
• Skilled in using software tools, methods and techniques.
• Skilled in using computer applications including MS Office.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Ability to work successfully as a member of a team and independently.
• Ability to handle confidential information with discretion.

Requirements

• Manages a group of Fraud professionals providing operational support to partners.
• Manages team during operational special initiatives like onboarding, QA etc.
• Acts as key liaison with partners and external groups and provides subject matter expertise at the department level.
• Key escalation point for significant risk/exceptions.
• Monitors service and control standards against overall business/department objectives.
• Develops and maintains effective working relationships with internal and external partners for the purposes of delivering optimal customer service.
• Coaches to ensure operational problems are handled appropriately, and participates in the negotiation and resolution of complex and/or escalated issues where necessary.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.

Company Description

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.

• More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
• TD is deeply committed to being a leader in client experience.
• We believe that all colleagues, no matter where they work, are client facing.