[Hiring] Transportation Specialist @Amazon

Role Description

NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India, and EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

This role is based in Central Operations, which is a part of NOC. This team acts as a single point of contact for managing the route plans, scheduling, and payments for the last mile stations for LATAM and AMET regions.

In this role, the candidate will work with business and operations teams to solve customer escalations, analyze historic results, and initiate programs – all in an environment of rapid growth and increasing complexity. Responsibilities include, but are not limited to:

• Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).
• Exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy and present complex information clearly and concisely.
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
• Strong analytical, mediation, and problem resolution skills.
• Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
• Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.
• Strong understanding of process improvement techniques.

Qualifications

• Speak, write, and read fluently in Portuguese.
• Experience with Excel.
• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.

Requirements

• Communication in PORTUGUESE & ENGLISH with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
• Understand execution and daily production goals.
• Review and update SOPs as required. At times assist with execution duties, training associates and verifying SOP compliance.
• Handle incoming work requests within standard service level agreements (SLAs).
• Provide direction utilizing independent judgment.
• Conduct regular audits with associates for engagement and standard work adherence.
• Assist in shift execution with shift managers.
• Work a flexible schedule as business demands, including overnight, weekends, and holidays.

Preferred Qualifications

• Experience with SQL.
• Experience with any programming language such as Python, Java, C++.
• Portuguese B2+ certification.

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.