[Hiring] Transportation Representative @ROW IB team

Role Description

ROW IB team is seeking a highly motivated transportation representative to help manage daily operational activities centrally across FCs. Our teams' objective is to manage the execution of freight planning for all carriers/sellers/vendors and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design the inbound ecosystem. Come help build a world-class services with Amazon.in's customer-centric focus applied to the Seller experience. The transportation representative will support carriers, Associates, and Management while ensuring program standards for individual and team performance are met. A transportation representative at ROW IB is responsible for appointment planning & scheduling, flow of information among stakeholders and taking day on day decisions accurately in a timely manner.

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Qualifications

• Experience effectively communicating complex concepts through written and verbal communication
• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
• Graduation from a recognized university
• Excellent communication skills (written and verbal) in English language.
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience with advanced use of SQL for data mining and business intelligence, or experience in creating process improvements with automation and analysis

Benefits

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