[Hiring] System Operations Manager @Gainwell Technologies LLC

Role Description

As an Advisor – System Operations Manager at Gainwell, you will serve as a strategic leader responsible for optimizing system operations, performance, and service delivery across healthcare technology platforms. This role focuses on driving operational excellence, ensuring system reliability, and influencing operational strategies that align with business and client objectives. You will partner with leadership and cross-functional teams to enhance system performance, resolve complex issues, and support continuous improvement efforts.

Your role in our mission:

• Provide strategic oversight and guidance on system operations, ensuring reliability, scalability, and performance across platforms.
• Partner with leadership and technical teams to identify operational challenges and implement solutions that improve efficiency and service delivery.
• Analyze operational metrics, system performance, and trends to provide actionable insights and recommendations.
• Support resolution of complex system issues and escalations, ensuring minimal disruption to business operations.
• Drive continuous improvement initiatives, including process optimization, automation, and operational best practices.

Qualifications

• 8–10+ years of experience in system operations, IT service delivery, or technology operations roles.
• Strong understanding of system performance, incident management, and operational processes (ITIL preferred).
• Experience working in complex, enterprise-level technology environments.
• Strong analytical skills with the ability to translate data into operational improvements.
• Strong communication, leadership, and stakeholder management skills.

Requirements

• Remote-based role within the United States with flexibility to support business and operational needs.
• Ownership of strategic system operations initiatives and performance improvements.
• Collaboration with technical teams, leadership, and cross-functional stakeholders.
• Key role in driving system reliability, efficiency, and continuous operational improvement.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies to help build your skills and capabilities.