[Hiring] Senior Manager, MICE Operations @Internova Travel Group

Role Description

ALTOUR Meetings & Events is a multi-award winning global meetings and events company delivering innovative and powerful experiences for the world’s biggest brands. The Sr. Manager, US Operations plays a pivotal leadership role, directly influencing the strategic direction and operational efficiency of the Sourcing and/or Meeting Planning teams. This role involves:

• Developing high-level strategies to ensure our process is ever-evolving to meet the needs of our global customers.
• Overseeing the day-to-day operational functions of the Sourcing and/or Meeting Planning teams.
• Managing a team of meeting planners, coordinators, and procurement specialists.
• Ensuring that all events are executed flawlessly and in alignment with company standards and client expectations.

Qualifications

• Bachelor’s Degree or equivalent experience in Meetings & Events.
• Minimum of ten years experience in venue sourcing/contracting and/or meeting planning; at least 2 of which as a people leader.
• Certified Meeting Professional (CMP) certification preferred.
• Strong skills in building and maintaining client relationships.
• Excellent ability to manage multiple tasks, prioritize, and ensure deadlines are met.
• Strong analytical skills to identify issues and implement effective solutions.
• Excellent verbal and written communication skills.
• Proven track record of managing vendor relationships.
• Familiarity with Salesforce and Smartsheet are required.
• Solutions-based attitude with an aptitude for innovation.
• Ability to travel up to 25% of time.

Requirements

• Act as a key strategic partner in shaping the direction of the US Operations team.
• Lead initiatives to enhance operational processes, increase efficiency, and implement best practices.
• Identify emerging trends and innovations within the meetings and events industry.
• Lead, mentor, and develop a high-performing operations team.
• Conduct regular 1:1’s and annual performance reviews.
• Manage team schedules, workloads, and resources.
• Oversee recruitment, onboarding, and training of new team members.
• Work closely with the team to build and maintain strong relationships with key client contacts.
• Serve as an escalation point of contact for clients.
• Lead and oversee the sourcing and/or planning and execution of meetings and events.
• Ensure compliance with all relevant regulations, industry standards, and company policies.
• Manage financials and budgets related to event operations.
• Audit financial records on a monthly and quarterly basis.
• Collaborate to prepare and present regular reports on operational performance.
• Analyze data to identify trends, challenges, and opportunities for improvement.

Benefits

• Choice of two medical plans and two dental plans.
• Vision insurance.
• Flexible spending accounts (FSAs).
• Company-paid life insurance and AD&D.
• Optional additional life insurance and AD&D.
• Disability insurance.
• Paid parental leave.
• Paid time off.
• 401k Plan with company match.
• Discounted employee travel options.
• Access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.