[Hiring] Supervisor, Field Operations @COMTECH TELECOMMUNICATIONS

Role Description

Supervise, mentor and handle direct reporting of installation and maintenance technicians who install, assist with testing and maintain computer and network equipment at Public Safety Answering Points (PSAPs) and data centers around the State of Ohio.

• Supervise, mentor and handle direct reporting of installation and maintenance technicians.
• Frequently review deliverables, scheduling and look to mitigate any issues or concerns that may have an impact on internal teams or the client.
• Provide mentoring as “leading by example” during significant milestones, including personal involvement in installation, testing or quality checks of projects.
• Report functionally to the Comtech NG911 Program Manager (PM) and serve as the PM’s primary contact for installation and maintenance.
• Communicate often with the client, cross-functional teams, and external providers, maintaining a reputation for responsiveness.
• Build rapport with local PSAP management, supervisors and staff through calls and on-site visits.
• Act as the first point of escalation for deployment, installation, break-fix and customer escalation activities during normal business hours.
• Frequent travel within the State of Ohio will be required.
• Any other appropriate duties as assigned by Field Services Manager.

Qualifications

• 3-5 or more years of related experience, including supervisory experience.
• Computer systems / IP Network installation experience.
• Associate level in technical field (networking, IT, workstations), or the equivalent combination of education, technical certifications, training, or work experience.

Requirements

• This position requires compliance with Comtech’s Drug-Free Workplace Program.
• Candidates must successfully complete a pre-employment drug screening as a condition of hire.
• Employees may be subject to random, reasonable suspicion, and post-incident testing.
• Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

Benefits

• The pay range reflects the expected base salary for this position.
• Final compensation will be based on role, level, skills, experience, and geographic location.

Company Description

At Comtech Telecommunications Corp, in the Allerium business segment, every connection counts. With roughly 700 employees, we design, deploy, and operate the mission-critical communications infrastructure that public safety agencies and emergency responders depend on every minute of every day.

Comtech Allerium is powering Next Generation 911 and carrier emergency services across North America. We are helping shape the future of emergency communications — making it more resilient, scalable, intelligent, and accessible.

If you're looking for work that combines meaningful impact, complex challenges, and the opportunity to build technology people genuinely depend on, there's a place for you at Comtech Allerium.