[Hiring] Strategic Operations Manager @Steno

Role Description

• Dive into operational data to uncover insights, investigate trends, and answer the business's most critical questions.
• Own insight generation and follow-up across the organization, making sure analysis turns into action.
• Build and maintain dashboards that tell a clear, meaningful story about operational performance.
• Lead complex operational projects from conception through completion, with clear timelines, deliverables, and accountability.
• Coordinate cross-functional initiatives spanning multiple departments and stakeholders.
• Turn analytical findings into structured improvement projects with defined outcomes.
• Design and roll out process improvements and new workflows.
• Facilitate meetings, workshops, and strategic planning sessions.
• Present findings and project updates to stakeholders at all levels.
• Anticipate business needs with proactive analysis and project planning, partnering with the Director of Strategic Operations on multiple initiatives at once.

Qualifications

• 3-5 years of experience combining analytics and project management, ideally at a high-growth startup, bank, or consulting firm.
• Advanced skills in data manipulation and visualization using tools like Excel, Looker, and Tableau.
• Proficient in SQL and familiar with modern BI tools such as Looker.
• Proven track record leading cross-functional initiatives and managing multiple stakeholders.
• Highly organized and can juggle competing priorities and complex timelines.
• Endlessly curious and follow through analytically, using data and logic to explore solutions.
• Clear communication to both technical and non-technical audiences.
• Self-starter who meets deadlines and spots opportunities with limited oversight.
• Thrives in fast-paced, high-growth environments and is comfortable with ambiguity and rapid change.
• Bonus: experience with Snowflake, dbt, and Fivetran; Python or R; machine learning concepts; legal tech or professional services; or working with operational teams in complex service-based businesses.

Benefits

• Salary - $90,000-$120,000/year.
• Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks.
• Wellness/Mental Health - shared benefits to be used among employees and families.
• Flexible Paid Time Off - allowing employees to find balance in their lives.
• Options of Equity - we know our success is nothing without our team.
• Access to a company-provided 401(k) account.
• A home office setup and a monthly stipend to offset internet and phone costs.