[Hiring] Start-Up Operations Manager @Exol

Role Description

Exol is seeking an experienced operations manager to lead day-to-day execution for highly automated fulfillment sites during pre-launch, go-live, and stabilization. As the primary operational owner, you will ensure integrated capability testing and high-density storage systems meet fast-paced e-commerce demands.

• Execute Site Acceptance Testing (SAT) and integrated operational capability testing alongside engineering to validate that high-density robotics and automated picking systems meet DTC requirements.
• Serve as the primary operational owner for DTC warehouse functions during launch, managing high-velocity workflows from receiving and put-away to individual unit picking, packing, and carrier-sorted shipping.
• Support the creation and refinement of the launch playbook by documenting lessons learned and standardizing work processes for future site replicability.
• Oversee the day-to-day execution of warehouse operations, directing large teams of hourly associates and frontline leaders to achieve high-volume throughput targets.
• Validate WMS/WES functionality and monitor real-time system transactions to troubleshoot order-flow bottlenecks and ensure inventory accuracy.
• Drive organizational safety protocols by enforcing OSHA compliance and conducting audits to ensure employees follow proper guidelines in a fast-moving start-up environment.
• Manage business-specific launch priorities, including labor planning, shift balancing, and coordinating with cross-functional partners in IT, Supply Chain, and Automation.

Qualifications

• Bachelor’s degree in supply chain, Logistics, Business, Engineering, or equivalent experience preferred.
• Minimum 8 years of experience in 3PL warehouse or distribution center operations, specifically in high-volume DTC or e-commerce fulfillment.
• Advanced exposure to automated warehouse environments—specifically AutoStore or similar robotic goods-to-person systems—and direct experience with WMS/WES platforms.
• Working knowledge of OSHA standards and experience driving safety protocols (e.g., LOTO and fall protection) with vendors and employees.
• Demonstrated ability to drive launch-critical KPIs, including units per hour (UPH), order accuracy, OEE, and cost-per-unit.
• Strong ability to respond quickly to operational constraints and implement corrective actions in real time.

Requirements

• Proven experience project managing business units through ramp-up or peak environments.
• Hands-on experience with operational testing and acceptance protocols for complex automated fulfillment systems.
• Experience identifying inefficiencies and implementing Lean improvements or standard work.

Benefits

• Up to 80% travel may be required.
• Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

Company Description

Exol provides flexible and scalable outsourced warehouse services to meet the dynamic needs of the modern supply chain. We operate state-of-the-art distribution centers, allowing you to focus on your business while we handle the complexities of warehouse operations.