[Hiring] Special Operations Manager @J&P Hospitality Management

Role Description

Join our leadership team and help transform hotels across our growing portfolio. As a Special Operations Manager, you'll travel where you're needed most, leading teams, solving operational challenges, improving performance, and creating exceptional experiences for guests and employees alike.

The Special Operations Manager (SOM) temporarily fills the role of General Manager at assigned hotel locations during transitions such as vacancies, new acquisitions, or performance turnarounds. While on assignment, the SOM is fully responsible for all property operations, team performance, and guest satisfaction. This is a hands-on leadership position that requires travel, flexibility, and a deep understanding of hotel operations. The SOM plays a critical role in stabilizing properties, rebuilding teams, and setting hotels up for long-term success.

Qualifications

• 2-5 years of General Manager experience.
• Success in managing a single-unit business, ideally within hospitality, service, restaurants, or retail setting.
• Strong leadership and coaching skills.
• Familiar with local, state, and federal employment laws and basic HR practices.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong organizational and time management skills.
• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
• Clear verbal and communication skills.
• Good judgement and decision-making skills.
• High School Diploma or equivalent required; College degree is a plus.

Requirements

• Travel required up to 90%, including overnight and multi-week assignments.
• Must have a flexible schedule, including availability on nights, weekends, and holidays as needed.
• Valid driver’s license and Real ID-compliant ID required.
• Must have reliable transportation.
• Must maintain a neat, professional appearance appropriate for a hotel environment.
• Must be 18 years of age at the time of hire and legally authorized to work in the United States without current or future visa sponsorship.
• Employment is subject to E-Verify verification.
• Must be able to successfully pass a criminal background check in accordance with applicable federal, state, and local laws and company policy.

Benefits

• Benefits, PTO, and 401(k) available.