[Hiring] ServiceNow Practice Operations Assistant @NTT DATA Services

Role Description

The ServiceNow Practice Operations Assistant provides day-to-day administrative and operational support for a ServiceNow consulting practice. The position supports:

• Staffing & Resource Support
  • Maintain staffing and resource tracking spreadsheets.
  • Track project assignments, expected start dates, end dates, and resource roll-offs.
  • Help identify resources becoming available for new assignments.
  • Maintain basic resource information including skills, certifications, location, assignment, and availability.
  • Follow up with managers and team members when staffing information is missing or outdated.
  • Assist practice leadership with preparation for staffing meetings.
• Billability & Utilization Tracking
  • Maintain utilization and billability spreadsheets.
  • Update weekly actual and forecasted resource information.
  • Identify resources who are below expected utilization or approaching the end of an assignment.
  • Follow up on missing or inconsistent information.
  • Prepare simple summaries for practice leadership.
  • Escalate exceptions to the appropriate manager for review.
• Onboarding & Offboarding
  • Maintain onboarding and offboarding checklists.
  • Coordinate new-resource activities such as system access, laptop/equipment requests, training, and project access.
  • Track onboarding activities and follow up on incomplete items.
  • Assist resources transitioning between projects.
  • Coordinate administrative offboarding tasks when resources leave a project or the practice.
• Employee Support & Escalations
  • Assist team members experiencing routine IT, system-access, equipment, HR, or administrative issues.
  • Help identify the appropriate support process or ticketing channel.
  • Track open support tickets when they are affecting a team member's ability to work.
  • Follow up with IT, HR, or other support organizations as appropriate.
  • Escalate aging or urgent tickets to the appropriate management or support contact.
  • Maintain discretion when handling employee or HR-related information.
• Reporting & Administrative Support
  • Maintain Excel trackers and recurring operational reports.
  • Perform basic data cleanup and reconciliation.
  • Prepare PowerPoint slides for staffing, operational, and practice meetings.
  • Maintain shared files and practice documentation using Microsoft Teams, SharePoint, and OneDrive.
  • Assist leadership with recurring reports, presentations, meeting preparation, and follow-up activities.

Qualifications

• Approximately 2–4 years of administrative, operations, PMO, staffing, or business support experience.
• Intermediate Excel skills.
• Basic to intermediate PowerPoint skills.
• Strong organizational and follow-up skills.
• High attention to detail.
• Comfortable maintaining multiple spreadsheets and trackers.
• Ability to work independently on recurring administrative activities.
• Comfortable communicating and following up with employees and managers.
• Experience in IT consulting or professional services preferred.
• Previous ServiceNow experience is helpful but not required.

Requirements

• Intermediate Microsoft Excel proficiency, including:
  • XLOOKUP or VLOOKUP
  • IF and IFERROR
  • SUMIF / SUMIFS
  • COUNTIF / COUNTIFS
  • Basic date formulas
  • Sorting and filtering
  • Excel tables
  • Conditional formatting
  • PivotTables
  • Basic charts
  • Comparing information between worksheets
  • Troubleshooting existing formulas
• Microsoft PowerPoint: Create and modify basic professional presentations.
• Microsoft 365: Comfortable working with Outlook, Teams, SharePoint, and OneDrive.
• Consulting Practice Knowledge: The candidate does not need to be a ServiceNow technical resource. However, prior experience in an IT consulting, professional services, staffing, PMO, or technology organization is strongly preferred.

Benefits

• Flexible work arrangements.
• Access to a robust ecosystem of innovation centers.
• Opportunities for professional growth and development.

Company Description

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation.