[Hiring] Senior US Logistics Operations Specialist @Castlery

Role Description

We’re rethinking homes for how people really live, and we’re looking for a Senior US Logistics Operations Specialist to join our Logistics Operations team to help shape the future of living—one thoughtful detail at a time. This is a 1-year contract, fully remote role based in Malaysia, supporting our US logistics operations during night shifts (9pm to 6am MYT).

• Track and manage container movements end-to-end (pickup, drop-off, return), including monitoring ETAs, resolving delays or discrepancies, and aligning with warehouse capacity and receiving plans.
• Monitor and manage inbound-related costs such as detention, demurrage, and customs fees while ensuring accurate documentation and reporting.
• Oversee outbound operations by preparing shipping labels, monitoring daily pickups, coordinating with carriers, and resolving delivery delays, exceptions, or escalations.
• Act as a key point of contact for delivery-related inquiries, working closely with CX, customers, and partners to resolve issues such as lost or damaged orders.
• Manage the end-to-end returns process, including scheduling pickups, tracking shipments, coordinating warehouse receipt, and ensuring accurate system updates.
• Identify trends in return reasons, flag recurring issues, and support CX with timely updates and exception handling.
• Analyze logistics and delivery data to identify root causes, improve cost efficiency and service levels, and support ongoing operational improvement initiatives.
• Maintain accurate records across inbound, outbound, and returns workflows.
• Support continuous improvement projects and other tasks as assigned.

Qualifications

• Strong proficiency in written and spoken English.
• 3–4 years of experience in logistics, supply chain, or transportation operations.
• Strong problem-solving skills with the ability to analyse operational issues using data and structured thinking.
• Customer-centric mindset with a strong commitment to service excellence.
• Strong written communication skills with high attention to detail.
• Ability to work cross-functionally and handle fast-paced operational challenges effectively.

Requirements

• Good to Have:
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field (diploma holders with relevant experience are welcome to apply).
• Proficiency in advanced Excel or data analysis tools for operational reporting and insights.
• Familiarity with ERP, TMS, and WMS systems, as well as e-commerce fulfilment processes.
• Experience with returns management systems or reverse logistics workflows.
• Prior experience working night shifts and/or in remote or distributed team environments.

Company Description

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change. Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy. If you believe that good homes create good lives, come build with us.