[Hiring] Senior Specialist, Operations Services @Susan G. Komen

Role Description

The physical location for the candidate selected must be within the contiguous United States.

What you will be doing in the role of a Sr. Specialist, Operations Services:

• Develops, coordinates, and executes on a comprehensive services plan for community development staff that utilizes Komen’s shared fundraising and website tools.
• Primary tools include: Blackbaud’s Luminate Online, OneCause, Salesforce, Salesforce Marketing Cloud Email, Volunteer Matters, etc.
• Services provided may include:
  • Website content management
  • Peer-to-peer and other event tool configuration and administration
  • Email campaign creation and audience segmentation
  • Reporting/analysis

Qualifications

• Bachelor’s Degree in communications or computer science or a related field is preferred.
• 2+ years of experience in fundraising operational support.
• Exceptional customer service skills, and the ability to problem solve during a conversation.
• Self-motivated individual, with the ability to meet task deadlines and drive for results with minimal direction from their direct supervisor.

Requirements

• Configures peer-to-peer fundraising event registration sites to meet local market specifications.
• Builds and delivers email campaigns, messages, and segmented targeted audiences for communication with local market constituents.
• Sets up local ticketed or RSVP event registration sites, such as Galas or Luncheons.
• Sets up volunteer management registration for local market events.
• Creates and runs reports in fundraising and CRM tools.
• Configures and schedules text messages from text messaging platforms.
• Serves as a functional expert on CRM and fundraising systems; recommends ways to optimize use of these systems to enhance business results and follows through to ensure that users are empowered to use the technology.
• Provides technical expertise and ongoing support.
• Pursues and achieves cost-effective and efficient solutions, always promoting a lowest cost of ownership for community staff.
• Collaborates in finding solutions, achieving quality work, and delivering on-time solutions.
• Assesses system usability and user requirements to identify and meet evolving community development needs.
• Collaborates with internal business units to identify best practices and works to incorporate them into the services plan.
• Maintains high sensitivity when addressing customer issues, concerns, and needs.
• Occasionally performs tasks or coordinates support calls during non-business hours.
• Conducts meetings with Community development staff to define the scope of Service needs.
• All other duties as assigned.

Benefits

• Competitive salary of $53,000 to $68,000/annually, based on various factors.
• Health, dental, vision and a retirement plan with a 6% employer match.
• Unlimited Paid Time Off Plan.
• Flexible work arrangement in a fully remote working environment.
• Bi-weekly work from home stipend.
• Parental leave.
• Tuition Reimbursement.
• A culture of learning and development, and so much more!