[Hiring] Senior Operations Coordinator @Chickasaw Nation Industries, Inc.

Role Description

The Senior Post-Pay Operations Coordinator facilitates changes and coordinates ongoing work related to the submission of change requests, review of business requirements, and participation in the Coordination of Benefits and Recovery (COB&R) Change Control Board (CCB). Monitors operational impacts of new initiatives such as the Medicare Secondary Payer Recovery Portal (MSPRP). Responsible for working with the Medicare Secondary Payer Integration Contractor (MSPIC) and Medicare Secondary Payer Systems Contractor (MSPSC) to ensure that impacts to the operation are managed appropriately. Identifies opportunities to better utilize existing systems and integrate system changes into the existing procedures.

Qualifications

• Must be able to obtain and maintain required government clearance to access facilities, systems.
• Excellent computer skills with proficiency using Microsoft Office (i.e., Word, Excel, Access, Outlook, etc.).
• Excellent verbal and written communications skills.
• Ability to deliver a customer service approach.
• Ability to maintain confidentiality of sensitive information.
• Excellent organization skills with ability to handle multiple projects and priorities.
• Well organized, detail-oriented and self-motivated.
• Ability to effectively work both independently and in a team environment.

Requirements

• Acts as the single point of contact (SPOC) for coordination with the MSPIC and MSPSC, focusing on recovery business processes, analysis, process improvements, and system impact assessments. Supports remaining BPOC systems.
• Develops communication plans, coaches leaders through change, and maintains tracking systems to ensure changes are fully vetted, documented, and implemented.
• Ensures change initiatives meet business requirements, timelines, and budgets. Conducts research and analysis, communicates impacts, and facilitates mitigation efforts.
• Prepares executive summaries and presentations based on management reporting. Applies project management methods, tools, and lifecycle principles.
• Uses logic and reasoning to evaluate alternative solutions and resolve program issues. Proactively gathers and analyzes information for management use.
• Establishes standardized procedures for handling change requests to minimize operational impact. Oversees submission, review, prioritization, approval, and documentation of changes.
• Ensures change management processes integrate with release, configuration, asset, incident, problem, training, SOP development, QA, and reporting functions.
• Develops targeted change management plans, including communication, outreach, training, SOP, QA, implementation, and resistance management.
• Identifies resistance and performance gaps, collaborating with IT and QA to implement corrective actions.
• Works collaboratively with project teams, integrating change management into project plans. Contributes to detailed work plan schedules and milestones.
• Facilitates internal change review meetings and participates in COB&R CCB meetings. Produces change management deliverables aligned with program methodologies.
• Assesses audience-specific impacts and coordinates with training, outreach, and operations to address them.
• Coaches senior leaders in fulfilling change sponsorship responsibilities.
• Maintains confidentiality, data integrity, and security. Ensures adherence to qualitative and quantitative standards required by contractual and business needs.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Family Planning/Fertility Assistance
• STD/LTD/Basic Life/AD&D
• Legal-Aid Program
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) – (11) Federal Holidays
• Training and Development Opportunities

Education/Experience

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or 18 months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.