[Hiring] Senior Business Operations Coordinator @UnitedHealth Group

Role Description

Optum is seeking a Senior Business Operations Coordinator to join our team. As a Senior Business Operations Coordinator supporting the Optum Behavioral Health psychologist team, you will provide timely, accurate administrative support for psychologist-led service review work. This role is responsible for:

• Entering service authorizations into proprietary electronic medical record and service management systems.
• Sending letter assignment tasks and communicating clinical determinations by phone to clinicians and outpatient practice locations.
• Managing repetitive data-entry work with accuracy and completing time-sensitive tasks with urgency.

Schedule: 40-hour work week Monday through Friday from 9am - 5pm CST. The schedule will be determined upon hire.

Location: You’ll enjoy the flexibility to telecommute from anywhere within the U.S.

Primary Responsibilities:

• Support psychologist reviewers by sending letter assignment tasks, documenting task completion, and ensuring administrative follow-through occurs within required turnaround time expectations.
• Enter service authorizations and related administrative information accurately into proprietary electronic medical record and service management systems.
• Call out clinical determinations to clinicians or outpatient practice locations in a professional, clear, and confident manner.
• Prioritize daily work with a sense of urgency to support timely completion of psychologist administrative tasks.
• Willingness to learn new systems and take on new tasks as requested by management.
• Work independently.
• Knowledge of HIPAA requirements and confidentiality expectations in a healthcare environment.
• May act as a resource for others and coordinate others' activities.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED.
• Advanced computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word).
• 2+ years of experience of data entry maintaining data accuracy.
• 1+ years of experience in healthcare, managed care, behavioral health, or insurance environment.
• Available to work 40 hours per week remotely and within standard business hours.
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Requirements

• Proven ability to accomplish multiple tasks in an environment with interruptions.
• Confidence and professionalism when interfacing with clinicians, provider offices, internal team members, and other business partners.
• Familiarity with behavioral health services, service authorization processes, clinical determinations, or office workflows.
• Typing proficiency and ability to navigate computer systems while speaking on the phone.
• Mathematical ability sufficient to support accurate authorization entry, unit calculations, date ranges, and related administrative tasks.

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).