[Hiring] Senior Operations Associate @ZOE

Role Description

Ready to help take ZOE global? We’re expanding fast beyond our direct-to-consumer origins and taking our iconic products, like the Daily30 and Gut Health Bars, into new international markets and retail channels. But launching in new countries and landing on retail shelves isn't just about big ideas; it takes flawless operational execution.

If you are a detail-oriented, proactive ops professional who loves turning complex expansion plans into smooth, repeatable launches, this is your invitation to help build the backbone of ZOE's global growth.

As our Ops Associate, you won't just be following a script; you will turn high-level expansion strategy into executable launch checklists. You will own the operational follow-through that keeps our products moving, our inventory accurate, and our launches on schedule.

If you thrive on bringing clarity to complexity and want a role where your work directly powers company growth, this is it.

What You Will Do

• Market & Retail Launch Execution:
  • Support international and retail launches by owning the inbound logistics plan - lead times, shipping schedules, and getting first stock landed on time into 3PLs and retail DCs.
  • Translate retail partner requirements (routing guides, labelling, ASNs, case and pallet specs) into clear instructions for our 3PLs and freight partners, and check inbound deliveries meet them.
  • Support importer-of-record, distributor, and account setups with Legal/Regulatory and Finance.
• Logistics & Cross-Border Freight:
  • Coordinate inbound and cross-border shipments, managing bookings, Incoterms, customs documentation, and delivery appointments.
  • Track shipment milestones, in-transit inventory, service risks, and landed cost drivers.
  • Escalate freight delays, customs blockers, or partner issues with proactive recommendations.
• Inventory & Procurement Support:
  • Manage daily inventory operations: PO processing, goods receipts, BOM upkeep, and offline fulfillment tracking.
  • Own 3PL portal accuracy, running stock investigations and month-end count reconciliations.
  • Support supplier onboarding by coordinating QA paperwork, contracts, and system setups.
• Compliance & Process Playbooks:
  • Track operational inputs for EPR (packaging), product registrations, and local compliance requirements.
  • Turn post-launch learnings into repeatable templates and playbooks for future market expansions.

Qualifications

• 2–4 years of hands-on experience in supply chain, logistics, or inventory management (preferably within FMCG, CPG, or fast-growing retail brands).
• Solid understanding of international shipping, customs docs, Incoterms, and physical retail logistics (routing guides, ASNs, delivery windows).
• Experience working with ERPs, inventory management tools, and 3PL web portals.
• Exceptional organisational skills—you naturally turn cross-functional chaos into clean, actionable checklists.

Requirements

• Experience working with food, beverage, or health & wellness products subject to regulatory oversight.
• Familiarity with EPR (Extended Producer Responsibility) packaging compliance and country-specific registration processes.
• Track record of building playbooks or SOPs from scratch during a period of rapid company scaling.

Benefits

• Streamlined, 4-step hiring process:
• Step 1: 👋 Intro chat with Talent Team (High-energy alignment check)
• Step 2: 🧠 Hiring Manager Interview (Tactical conversation focused on your craft)
• Step 3: 🔄 The Remote Loop (2 to 4 focused interviews assessing technical and collaboration skills)
• Step 4: 🎉 The Finish Line (Offer, equity/benefits breakdown, and onboarding)

Company Description

ZOE is an equal opportunity employer. If you require any reasonable accommodations during the interview process, just let us know—we are here to support you.

If this role isn't the exact right fit, or the timing isn't right, drop your resume here. When a role opens up that matches your unique superpowers, you'll be the first person we reach out to.

Want to see life behind the scenes, our latest health breakthroughs, and how we're changing the world through food? Follow us on our socials: LinkedIn | Instagram | TikTok | YouTube | Facebook