[Hiring] Senior Operations Analyst @Tapi - Property Maintenance Software

Role Description

We're looking for someone who can be handed a 4,000-row export and a broken formula, and get to a number they'd defend in front of the board.

If that made you sit up rather than wince, keep reading.

This is an ownership role, not a support role. Five things sit with you:

• Billing: Manage Chargebee and ensure that subscriptions, changes, receivables, and the integrations holding it all together are functioning smoothly.
• Month-end: The management reporting pack and EOM customer reporting. On time, every month.
• Commissions: Quarterly calculations for sales and customer success, straight from CRM data, with workings anyone can follow.
• Automation: Building and maintaining the workflows that mean nobody chases the same thing twice.
• People ops: Onboarding, offboarding, contractor payroll and Rippling administration.

You'll report to our Head of Operations and work across Product, Sales, Customer Success and Finance.

Qualifications

• Five-plus years of experience with ownership of a recurring reporting pack on a deadline.
• Experience with subscription billing platforms, SQL, a BI tool, or Rippling is advantageous.

Requirements

• Spreadsheets, genuinely advanced. You can build a model from a raw export and debug one you didn't build.
• Troubleshooting skills — you resolve issues rather than just report them.
• Experience with automation tools like Zapier, Make, or n8n, with error handling.
• AI fluency, layered on real skill. Ability to spot incorrect AI outputs based on understanding the underlying work.

Benefits

• Generous remuneration, benchmarked for capability.
• A long-term, full-time contractor engagement with an established company.
• A direct line to the Head of Operations, with real influence over the systems you'll be running.
• Modern tooling and AI as a genuine part of the job, not a novelty.
• Brisbane hours — your evenings stay yours.