[Hiring] Senior Manager Operations II @Ryder Supply Chain Solutions

Role Description

The Senior Manager II - FleetCare Operations is responsible for leading the daily operational performance, customer support execution, vendor management, and maintenance coordination functions within FleetCare. This role provides strategic and operational leadership to a team of 10-15 FleetCare Coordinators. This position oversees daily workflow management, including:

• Approval of purchase orders and repair estimates
• Monitoring overdue maintenance events
• Evaluating vendor performance and warranty opportunities
• Ensuring accurate reporting and case management through Salesforce, Power BI, and SharePoint

The role partners closely with Sales, Maintenance, Operations, and Customer stakeholders to support existing and new business opportunities, improve fleet availability, and strengthen customer relationships. This REMOTE operations role reports through the Ryder Contact Center Organization in Alpharetta GA.

Schedule: Monday - Friday, 1st shift

Remote

Bonus eligible

* Could get after hour activity

Qualifications

• H.S. Diploma/GED, Required
• Associate's or Bachelor's degree, Preferred
• 3 years or more in supervisory experience, Required
• 4 years or more in experience in an operations environment or demonstrated success in a Ryder role, Required
• Experience using Microsoft Word and Excel, Intermediate, Preferred
• Experience with Fleet management Software, Preferred
• Experience working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics, Required
• Maintenance and Technical experience in a shop environment, Preferred

Requirements

• Ability to optimize execution of complex strategic labor, financial, quality, operating, safety and asset processes and related metrics, Required
• Assumes personal responsibility for actions, Strong sense of personal accountability and a proven track record of achieving desired results, Required
• Strong verbal and written communication skills, Required
• Ability to work with reporting systems to pull data for analysis and decision making, Preferred
• Demonstrated commitment to a safe work environment, quality execution and customer service as evidenced by previous experience and performance track record, Required
• Ability to build strong customer relationships, Must have demonstrated customer service focus, Required
• Must have demonstrated workflow analysis and management skills, Required
• Demonstrates problem solving skills, Ability to independently solve complex operational problems in a timely fashion, Required
• Ability to proactively resolve critical customer issues with large key accounts, Required
• Ability to lead, train and develop a self-directed management workforce, including effective delegation and management of assigned work, Required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required
• Ability to work independently and as a member of a team, Required
• Flexibility to operate and self-driven to excel in a fast-paced environment, Required
• Capable of multi-tasking, highly organized, with excellent time management skills, Required
• Detail oriented with excellent follow-up practices, Required

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan

Company Description

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.