[Hiring] Senior Manager - Operations - Exports @Mashreq

Role Description

• Provide advice and consultation to commercial customers related to:
  • Export Finance
  • Export Payments
  • Document Checking
  • Letter of Credit Advising/Confirmation/Transfer
  • Collections
  • Risk Participation
• Provide advice and consultation to Product Development Team with respect to Trade Finance activities in accordance with International Practices and ICC Publications/OPM/APPM/Local Rules and Regulations.
• Ensure all procedures that are developed comply with Bank Policy and Guidelines.
• Review customer complaints and take immediate action to satisfy them.
• Ensure MBOs achieved on time.
• Exercise due diligence in checking applications particularly for:
  • Priority Customers
  • High value transactions
  • Requests for Back to back Letters of Credit
  • Red clause letter of credit
• Ensure SLA adherence. All processing should be as per SOP/OPM’s and UCP/ISBP as applicable and approved as Product Program. Charges recovery to be as per the extant guidelines.
• Perform sanction checking of relevant parties in documents, checks related to TBML.
• Handle Commodity Trade Operations documents.
• Ensure no unattended reconciliation entries pending in Nostro or Internal accounts on daily basis.
• Ensure cross skilling for entire team in at least 2 more products.

Qualifications

• Graduate with thorough and in-depth understanding of Trade Finance products and functions.
• CDCS/CITF/CTFP certified.
• Thorough understanding of Swift, Trade Finance, and Financial Operating Systems.
• General Banking knowledge.
• A minimum of 9-12 years’ experience in Trade Finance.
• Strong communications and interpersonal skills.
• Proficiency in MS Office (Word/Excel/PPT).
• Attentive to details, strong analytical skills, and interpersonal skills.
• Able to work under pressure, excellent organizational skills, and good team player.

Requirements

• Multi-discipline, multi-cultural work force involving financial and non-financial processes across UAE & IBG.
• Competitive environment, constant endeavor to maintain edge in the market.
• Quality of service is key, catering to different business segments (CIBG/RBG/IBG) as per distinguished needs.
• Understanding and accurate analysis/interpretation of ICC publication and remaining abreast of global compliance scenarios, Trade Based Money Laundering, and geopolitical situations is considered proactive.
• Problem solving and managing customers’ expectations.
• Ideation and leading automation projects.
• Running daily Team Huddles and showing teamwork to provide solutions to any issues.
• Ensure solutions are implemented on a fast track basis and work closely with onshore unit to ensure seamless client delivery.
• Audit observations, if any, must be closed in an effective and timely manner.
• Ensures efficient processing of transactions, adherence to service standards, and quality services to both internal and external customers.
• Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations, and bank policies which will affect the import transactions.

Decision Making Authority & Responsibility

• Taking corrective and preventive action based on customer complaints, Ops error, and quality/RCSA analysis.
• Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls.
• Recommend trainings and workshops to plug knowledge gaps and embed ‘Ownership of resolution’ at grass-root level for effective results.
• Immediately escalates any error/customer complaints/service defect/issues raised by counter party and ensures recording in appropriate system.
• Shares responsibility with his/her seniors.
• Must be a team player.