[Hiring] Senior Installer @EROAD

Role Description

EROAD’s Installation Network is our “frontline face” to our customers. The Regional Installation Manager plays a critical leadership role within EROAD's field operations, responsible for the quality, performance, and compliance of our third-party installer network across the assigned region.

Operating in the fast-moving automotive telematics industry, this role ensures that all installations of EROAD products are completed to the highest standard, in a timely and cost-effective manner, with a strong focus on customer satisfaction and revenue enablement.

This role involves direct engagement with installer partners—sourcing, assessing, qualifying, and developing them into high-performing, safety-focused providers. The successful candidate brings a strong background in automotive systems, operational leadership, and continuous improvement.

There is a lot happening at EROAD, and it is essential that our Regional Installation Manager enjoys working in a fast-paced work environment and has a strong sense of teamwork.

This role reports to the Installation Manager AU.

Job Responsibilities

• Installer Network Management
  • Source, assess, and qualify new installer partners to meet regional demand and ensure capability coverage
  • Manage the performance and compliance of third-party installers, ensuring consistent delivery aligned with EROAD’s standards
  • Establish strong working relationships with installers and develop them into trusted, long-term partners
  • Maintain a current and scalable pool of EROAD-preferred installers
• Installation Delivery & Revenue Enablement
  • Ensure installations are completed in a timely and efficient manner to support positive revenue recognition and customer onboarding timelines
  • Balance installer capacity with forecast demand to reduce backlogs and delays
  • Monitor pipeline, escalate risks, and intervene early where revenue or customer satisfaction is at risk
• Training
  • Support and train the Installer Network to provide the necessary services of installation
  • Train technicians and provide accreditation to install EROAD product
  • Assist with the development and delivery of training for staff in respect to EROAD products and services and their use and deployment
  • Support installation quality, control, and audit processes
• Health and Safety
  • Champion a strong health and safety culture across all installation activities, both internally and with third-party partners
  • Deliver onboarding and ongoing safety training to installers, ensuring compliance with legal and industry requirements
  • Investigate incidents and lead implementation of preventative and corrective actions
• Quality
  • Conduct regular audits of completed installations to ensure workmanship, product functionality, and documentation meet EROAD’s technical standards
  • Identify quality issues and drive corrective actions, training, or process changes as needed
  • Validate integration with vehicle systems (12V/24V, CAN, OBD-II, GPS, camera systems, etc.)
  • Troubleshoot difficult or problematic installations in coordination with installers, EROAD support, and R&D staff as required
• Cost Control & Process Improvement
  • Implement and manage cost control measures for regional installation activities
  • Optimise workflows and reduce unnecessary complexity in installation processes
  • Drive continuous improvement initiatives across audit, safety, and delivery performance
• Issue Escalation & Risk Management
  • Serve as the escalation point for regional technical or operational issues related to installation
  • Identify and mitigate risks related to installer capacity, technical capability, safety, or customer impact
  • Communicate issues and trends to senior leadership and recommend action plans
• Supplier Management
  • Support and feedback to third-party providers in the delivery of their Service Delivery Targets for EROAD to meet agreed SLAs and KPIs
  • Gather feedback
  • Coordinate with the network to ensure campaign installation volumes are met
• Technical Team Member
  • Key regional contact for accredited installers with technical questions
  • Integral part of the wider EROAD technical installation team
  • Active contributor for feedback on improvements for installation on existing and new vehicles as they come to market
  • Key contributor to in-field solutions to bespoke customer requirements in collaboration with R&D staff
  • Support EROAD’s continuous improvement process through supplier management feedback and improvement discussions
  • Contributor to regular technical bulletins to the wider installation network

Qualifications

• Proven experience in automotive telematics, automotive electrical, or vehicle technology installation
• Experience managing contractor networks or service delivery across a wide region
• Strong understanding of 12V/24V systems, CAN bus, dashcams, GPS, and connected vehicle technologies
• Excellent auditing, communication, and relationship-building skills
• Demonstrated ability to balance quality, safety, cost, and delivery timelines
• Background in managing safety-critical environments and leading corrective actions
• Strong interpersonal and written communication skills
• A systematic problem-solving approach with a customer-focused mindset
• Strong exposure to Health and Safety and ability to advocate and drive change
• Previous training experience
• Highly organised with strong attention to customer-critical details and a strong sense of urgency

Requirements

• At least 3 years’ experience working with subcontractors and customers
• At least 5 years’ auto-electrical or similar experience

Benefits

• EROAD is a true Kiwi success story in the tech sector.
• Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.
• We value diversity and are proud to be a multicultural organisation.
• At EROAD, we invest in our people through employee recognition programmes, EAP offerings, and continuous learning opportunities.
• Our people are at the heart of everything we do – we foster a culture of innovation, collaboration, and belonging where your ideas can thrive.
• Join EROAD and be part of a purpose-driven organisation shaping the future of connected transport.