[Hiring] Senior Facilities Manager @JLL

Role Description

Manage the delivery of facilities services to an assigned portfolio of retail bank branches and cafes in accordance with all agreed policies, procedures, and contract scope.

• Act as the primary point of contact for the client regarding operations.
• Oversee facility managers who handle day-to-day operations, ensuring their teams maintain optimal performance and upkeep of customer-facing retail locations while addressing issues and escalations.
• Monitor facility managers' vendor management activities to ensure service delivery standards are met in retail banking and cafe environments, reviewing documentation of scope changes and instances of poor performance.
• Direct facility managers in documenting and addressing poor performance to correct issues and maintain service excellence in client-facing locations.
• Ensure facility managers adhere to preventative maintenance schedules to maintain reliability of HVAC, security systems, point-of-sale equipment, ATMs, and other critical infrastructure while driving consistency across the portfolio.
• Develop and implement innovative programs and processes that facility managers can execute to reduce short and long-term operating costs while maintaining the customer experience and increasing operational efficiency.
• Ensure compliance with all health, safety, food safety (where applicable), environment, and risk management policies and procedures specific to retail banking and food service operations across all managed locations.
• Support account-wide initiatives such as compliance reviews, health inspections, audits, and training programs through driving implementation at a regional portfolio level and coordinating with facility managers.
• Drive initiatives such as benchmarking, best practices, and continuous improvement tailored to retail operations, providing strategic direction to facility managers.
• Coordinate engagement between facility managers and other internal teams.
• Identify and establish JLL subject matter experts to bring value to the client and facilitate engagement across retail banking and hospitality sectors.

Qualifications

• Bachelor's degree or equivalent preferred.
• Relevant certifications and industry designations preferred (i.e., LEED, CFM, FMP, or food service/hospitality management certifications).
• 7+ years of leadership in a facility management environment with at least 3 years managing other facility managers who oversee retail, banking, or hospitality facilities.
• Proven experience managing remote teams and facility managers across multiple time zones and geographic regions.
• Ability to travel up to 30% to visit locations across the portfolio and support facility managers.
• Proficiency in a range of information technology tools and platforms.
• Strong interpersonal skills, strategic thinking ability, and problem-solving capability, particularly in customer-facing environments.
• Excellent verbal/written communication and presentation skills with ability to interface with senior client stakeholders.
• Proven record of developing high-performing facility management teams and providing excellent internal and external customer service in retail or hospitality settings.

Requirements

• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

Company Description

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.