[Hiring] Senior Director, Operations @SPORTFIVE

Role Description

The Senior Director is responsible for overseeing the operational strategy, client engagement, and Games-time delivery of a partner’s Olympic and Paralympic programs. The Senior Director will connect strategic account leadership with day-to-day execution, ensuring that client objectives, guest experience, vendor coordination, budget management, and cross-functional delivery are aligned from planning through Games-time operations.

• Serve as the day-to-day client lead for Olympic and Paralympic business and operational programs.
• Oversee and manage custom on the ground business programs (including ticketing, accommodations, accreditation, operations) with overarching brand and marketing goals.
• Conduct on-going strategic check-ins, executive briefings, and relationship health reviews with client.
• Oversee agency (and client) networks, venue operators, and third-party logistics vendors to ensure seamless delivery.
• Lead end-to-end operational strategy and implementation for Games-time on the ground programs.
• Oversee and manage a team across integrated operational deliverables across all on the ground programs.
• Manage compliance, contract execution, and approval processes under agency and client guidelines.
• Manage multi-million-dollar program budget(s), forecasting, financial reconciliation, and progress reporting.
• Lead, mentor, and direct cross-functional internal teams spanning operations, creative, project management, client consulting, and finance.

Other Duties & Responsibilities

• Travel for site visits to client headquarters and to Los Angeles.
• Develop executive-ready presentations, reports, and documentation using Microsoft Office applications, including PowerPoint, Word, Excel, Outlook, and Teams.
• Organize, maintain, and manage SharePoint content and team resources.
• Update and maintain templates, tools, and operational documentation as needed.
• Prepare weekly status reports and executive updates for client and agency leadership.
• Attend meetings, capture key discussions, document action items, and track follow-up activities.
• Participate in brainstorming sessions, conducting research and providing creative ideas and solutions.
• Perform additional administrative and operational duties as required.

Qualifications

• 10-12+ years in sports marketing, experiential event management, and/or corporate hospitality.
• Proven experience leading high-level corporate hospitality programs including past Olympic and Paralympic Games.
• Extensive experience in working across various technology platforms i.e. guest management systems, ticketing, etc.
• Experience managing client relationships, vendors, budgets, and cross-functional teams.
• Demonstrated success managing large budgets, financial forecasting, and complex vendor negotiations.
• Exceptional executive presence, calm demeanor under high-pressure Games-time environments, and strong cross-functional leadership.
• Trusted relationship management.
• Growth mindset.
• Strong written and verbal communication.

Requirements

• Must be able to travel approximately 25% of the time for client and/or property meetings for planning purposes.
• Must be available to work outside of standard business hours during major events and/or priority client projects (i.e. evenings, weekends).
• Must be onsite for the LA28 Olympics and Paralympics Games (min of 30 days).
• Must be able to lift up to 20 lbs and stand for extended periods of time.

Benefits

• Comprehensive suite of benefits including medical, dental, vision and retirement savings.
• Affordable employee medical premiums starting at $30.90 per month (highest deductible) to $165.77 per month (lowest deductible).
• Employees start at 10 vacation days per year (increasing with seniority) plus 20 paid holidays.
• 401(k) with matching up to $4,000 per year.

Compensation

Salary Range: $125,000 - $140,000. The rate of pay offered will be dependent on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location.