[Hiring] Director of Operations and Partnerships @Promptpath

Role Description

The Director of Operations and Partnerships owns the operational engine that drives revenue growth. From onboarding dealers, dealer account management, partner relationship management, and broader go-to-market initiatives, you and your team will own the SOPs, KPIs, and day-to-day focus to scale our growth. This is a build-and-run role: you'll design the SOPs, standardize how we work, and be accountable for the performance outcomes those procedures produce, from a dealer's first day of onboarding through the full life of the account.

What You’ll Do

• Revenue Growth Through Account Management and Partnerships
  • Manage a team to drive net revenue retention across our automotive dealer clients, protecting renewals and driving expansion as accounts grow.
  • Build the account management motion: health scoring, business reviews, and the proactive plays that turn adoption into retention and expansion.
  • Identify and convert upsell and cross-sell opportunities within existing accounts, partnering with Sales to close them.
  • Own partnership relationships, including F&I administrators/providers.
  • Establish an operating rhythm of regular business reviews that keep dealers anchored to outcomes and surface risk before it becomes churn.
• Scalable Onboarding & Activation
  • Own a repeatable onboarding program that compresses time-to-value and gets dealers activated faster with every cohort.
  • Build the playbooks, checklists, and enablement assets that let onboarding scale without adding headcount for every new client.
  • Set and hold the team accountable to activation KPIs, time-to-live, adoption thresholds, and early engagement.
  • Ensure a clean handoff from Sales to Implementation so no momentum is lost between the close and the launch.
• Scalable Customer Support
  • Drive operational performance across the post-launch lifecycle, ensuring support quality, response standards, and escalation paths are consistent and measurable.
  • Build the systems, tiering, and tooling that let support scale efficiently as the dealer base grows.
  • Partner with the team to surface at-risk accounts early and standardize the plays that resolve issues and retain accounts.
  • Define the metrics that matter: adoption, health, engagement-to-performance correlation and make them visible across the org.
• Standard Operating Procedures & GTM Support
  • Author, maintain, and enforce the SOPs that govern how the operational teams work, turning tribal knowledge into documented, repeatable process.
  • Establish a single source of truth for operational workflows and keep it current as the product and market evolve.
  • Equip Sales and Marketing with the operational proof points, references, and enablement they need to sell with confidence.
  • Serve as the operational voice in GTM planning and support new product and partner launches with the readiness plans, training, and rollout logistics that ensure clean market execution.

Qualifications

• 10+ years in customer success, account management, implementation, or operations, with progressive leadership responsibility.
• Experience working with or at F&I administrators/providers.
• A track record of owning retention and expansion outcomes and driving measurable revenue growth in a growth-stage SaaS environment.
• Experience building scalable onboarding and support systems that grow efficiently with the customer base.
• Fluency with KPIs and the ability to translate them into team accountability.
• Strong cross-functional instincts, comfortable operating across Account Management, Support, Sales, and Marketing.
• Excellent documentation and communication skills; you make complex operations simple and repeatable.
• Automotive retail, dealership, sales or F&I experience strongly preferred.
• Bias toward action, comfort with ambiguity, and a builder's mindset.

Benefits

• Total compensation range between $160,000 - $180,000.
• Competitive stock options.
• Comprehensive benefits package: Medical insurance, Dental insurance, Vision insurance, and Long-term disability coverage.
• Unlimited paid time off.
• A chance to be part of a fast-growing startup that is redefining the automotive customer experience.

How to Apply

If you’re ready to help transform dealership conversations with cutting-edge technology, we’d love to hear from you. Apply at [email protected] with a cover letter and resume.