[Hiring] Senior Director of Operations @XMG

Role Description

The Senior Director of Operations plays a crucial role in the success of the company by ensuring that client requirements are met efficiently and that warehouse operations are streamlined and cost-effective. They need to have strong leadership, communication, and problem-solving skills, as well as a deep understanding of logistics and supply chain management. The primary objective is to meet and exceed targets they assist in developing through managing their customers, driving operational performance, and developing a world-class team with world-class quality.

The Senior Director of Operations is responsible for the daily operations and business of multiple warehouse and transportation operations across multiple customers.

Responsibilities:

• Enhancing the culture for our Team Members
• Steering safety programs and generating results
• Building strategic relationships with customers
• Assist in creation of budgets
• Managing P&L performance on a daily basis
• Driving the organizational vision, while creating their own for their book of business
• Support Business Development on new business pursuits
• Project Manage new operation start-ups
• Recruit and Develop Managers to grow with the organization
• Additional responsibilities may be added as the needs of the business change and expand

People:

• Communicate effectively.
• Motivate team members positively and effectively.
• Create an environment conducive to success by promoting and recognizing initiatives.
• Partner with dedicated customers on a long-term basis.
• Drive performance financially and culturally.
• Ensure high employee satisfaction and attendance.
• Promote teamwork and cooperation among team members.
• Lead by example.
• Take full responsibility and the required action on disciplinary procedures.
• Ensure that all members of the team meet targets consistently.
• Ensure a safe and harmonious working environment for all team members.

Performance:

• Manage customers through proactive communication and data-driven results
• Understand and create/meet production targets
• Review and evaluate performance reports
• Meet production targets for the team
• Follow up on production targets for the team
• Take full responsibility for team results
• Set priorities
• Take charge of scheduling work and tasks

Quality:

• Have a clear understanding of quality expectations
• Set up quality goals for the team
• Drive quality in everything we do
• Be actively involved in problem solving and propose improvements
• Responsible for ensuring that both internal and external KPIs are achieved daily

Culture:

• Conduct yourself in a manner consistent with our principles.
• Drive a high-performance culture
• Make Xpedient an enjoyable place to work
• Show leadership by developing people

Qualifications

• Have worked in a warehouse environment at a General Manager level or above
• Worked in Third Party Logistics industry
• Utilized a WMS extensively
• P&L Management/Budget Creation Experience
• Have worked with figures and understand basic mathematics needed for reporting, analysis, and differentiation purposes.
• Manage your time effectively and be focused on setting clear objectives and priorities
• Have managed a large team of people across multiple shifts
• Have knowledge of workforce management and industry best practices
• This is a remote position with travel within the US

Benefits

• Competitive wages
• Insurance benefits (medical, dental, vision, and life)
• Paid time off and holidays

Company Description

Xpedient is a full-service 3rd party logistics provider. We have experience helping a diverse client base in warehousing services, transportation management, supply chain management, order fulfillment, and labor needs.