[Hiring] Director, Central Student Operations @Rasmussen University

Role Description

The Director Central Student Operations – Records plays an important and integral lead role in central student operations to assure compliant student records operations by designing, developing and evaluating efficient and effective student records related initiatives that support the strategic goals of the University. This role is vital to the Registrar operations of the University and provides hands-on interaction with other enrollment management departments at the campus, regional and central levels to maintain the integrity of student records. Under the direction of the Vice President of Central Student Operations, the Director will provide a vision and plan for managing the student academic records at the University that are consistent with all policies of the University and applicable laws as well as with the mission and goals of the University.

Responsibilities

• Team Management and Leadership - 80%
  • Assign and direct work to meet the needs of central Student Records operations and the University at large for the timely and accurate recording of and retention of student academic data.
  • Communicate and prioritize the actions required for successful closure of the multiple quarterly census dates.
  • Oversee the daily activity of the team and related operations to maximize achievement of individual and team objectives.
  • Organize and host regular individual and team meetings to ensure timely and accurate information is shared.
  • Propose and draft student records policies and procedures to assure that the department complies with state, federal and University regulations and procedures.
  • Develop process mapping and communication to assist in improving department efficiencies.
  • Build team and develop team members who are responsible for performance management and hiring of direct reports, including on-boarding, training, development, and cross-training of direct reports.
  • Serve as a subject matter expert in student records practices and identify and participate in internal and external training opportunities.
  • Provide complex problem resolution to team members and internal and external customers and when necessary, escalate highly unique or complex issues to Student Operations leadership, as appropriate.
  • Serve as a working manager and assist the student records team, when needed, to reach the goals and meet the deadlines of the department.
  • Devise and execute new methods and strategies to reach challenging goals and persist until individual and team objectives are achieved.
  • Keep abreast of and maintain strict adherence to all University, governmental and accreditation policies and regulations, and codes of conduct at all times.
  • Leads by example, demonstrates a sincere, positive, and collaborative attitude towards completing tasks and achieving individual, team, and organizational goals.
  • Apply fundamental awareness of the organizational culture and general knowledge of how to accomplish and completes tasks through appropriate and accurate channels.
  • Demonstrate the ability to explain understanding of the reasoning behind key organizational policies, practices, and procedures, and ability to assist new employees with their comprehension and demonstration of said policies, practices, and procedures.
  • Establish a comprehensive knowledge of the Office of Student Records, including the specific functions of the Entrance, Active and Exit teams.
• Strategic Relationship Management - 10%
  • Foster and nurture inter and intra-departmental relationships within the University to include effective and timely communications and problem resolution in addition to identifying and recommending process improvement opportunities.
  • Work collaboratively with others including members of Enrollment and Academic Management teams regarding entrance and reentry requirements as well as satisfactory academic progress and graduation requirements, quarterly and graduate academic awards.
  • Work collaboratively with campus staff and leadership as well as the managers of Student Records and the Student Operations team on any student or employee complaints, challenges and concerns and escalates as necessary to Vice President.
  • Demonstrate a high level of integrity in all interactions with students and employees by showing a regard for both the stated expectation of the policy as well as its intent.
• Other Duties - 10%
  • Attend and participate in team, Central Student Operations department meetings for the purpose of obtaining and sharing information.
  • Participate in lean processes and strategic planning activities.
  • Embodies the spirit of the University’s mission and vision in daily activities.
  • Supports and contributes towards the University’s commitment to diversity and inclusion.
  • Performs other duties as directed, requested or assigned.

Qualifications

• Bachelor’s degree required; master’s degree preferred. Consideration given for equivalent combination of education experience.
• Three to five years of experience managing and supervising a team required; experience managing both a local and remote team preferred.
• Five to seven years of experience with increasing responsibilities, in student records administration/Registrar functions with a strong command of student data practices regulations (FERPA).
• Ability to develop policies and to develop procedures necessary to implement policy.
• Excellent customer service skills, including telephone manner.
• Demonstrated knowledge of the higher education environment with experience in the for-profit educational setting preferred.
• Prefer candidates with knowledge and experience with CampusNexus.
• High degree of independence within agreed policies, regulations.
• Consistently model a professional image, conduct and work area.
• Proven ability to foster positive, collaborative, solutions-oriented teamwork.
• Results oriented, motivational approach that embraces and drives change in a fast-paced environment.
• Ability to develop diverse and successful teams, think strategically, and provide thoughtful leadership.
• Strong interpersonal, written and verbal communication and listening skills with the ability to effectively articulate and present information and work closely with all members of the organization.
• Strong command of the English language, both oral and in writing.
• Excellent organization and time management skills with ability to prioritize and work with minimal supervision.
• Detail oriented with the ability to handle multiple priorities, meet deadlines and maintain flexibility in a fast-paced work environment.
• Strong analytical and problem-solving skills.
• High level of professional ethics and etiquette.
• Proficient in Microsoft Office Suite, with an emphasis on Outlook, Word, Excel, and Power Point, with moderate/proficient typing skills.

Reporting Relationships

The Director Central Student Operations – Records reports to the Vice President of Central Student Operations and indirectly to the Registrar. This role has three direct reports, each of whom is in a management role and is responsible for all of the records-related functions at specific points in the lifecycle of a student (enrollment, active, exiting/exited status). Indirect reports include a team of Student Records Specialists.