[Hiring] Retail Process and Support Coordinator @Framebridge

Role Description

We're seeking a Coordinator, Retail Processes and Support who will play a pivotal role in ensuring the smooth and efficient operation of our retail stores, managing store logistics and supplies, developing documentation and SOPs, and serving as a liaison between corporate teams and store personnel. This role reports to Director, Retail Processes and Operations.

• Monitor store and district compliance across a wide range of KPI measures, customer satisfaction, and productivity standards — using data to surface trends, flag risks, and identify opportunities for improvement.
• Serve as administrator and subject matter expert for store-specific systems, both proprietary and vendor-supported, maintaining a working understanding of how those systems connect and how process changes affect them.
• Act as liaison between stores and HQ, helping to answer questions and support field team requests that come through direct messages, Slack, email, or surveys.
• Monitor task and compliance completion, generate reporting (e.g. task completion rates, customer sentiment metrics, payroll reporting, new product launch adoption), and share results with field leadership on a regular cadence.
• Work closely with factory logistics teams to support store shuttle schedules, supply needs and procurement, and physical inventory movement.
• Execute internal processes such as store hours updates across platforms, creation of monthly operational trackers, and other recurring workflows.
• Assist with the creation and upkeep of Store Policies and Procedures.

Qualifications

• At least 3+ years of retail experience.
• Live in a market where you are local to a store location.
• Analytical and data-driven, with a natural curiosity about the why behind performance trends.
• Strong understanding of how systems work and intersect.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Detail-oriented mindset with a focus on accuracy and quality in all tasks.
• Proficiency in Google Workspace and/or Microsoft Office suite.
• Ability to adapt to changing priorities and work independently as well as part of a team.

Benefits

• Full medical, dental, and vision benefits
• Generous retirement program — 401(k) and employer-funded pension plan
• Parental leave and return program
• Flexible Time Off and paid holidays
• Framebridge employee Free Frame codes and discounts
• Short-term disability and Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• Commuter benefits
• Pet insurance
• And more!