[Hiring] Team Coordinator - Virtual Support @CommonSpirit Health at Home

Role Description

At CommonSpirit Health at Home, we strive to embody our mission of delivering hope and healing to those we serve. As a Team Coordinator - Virtual Support (TC) you’ll engage in a range of exciting responsibilities, including:

• Works with field staff and Manager, Clinical Services (MCS) to appropriately schedule clinicians for cases in assigned areas of responsibility.
• Communicates appropriately regarding changes in schedule or service delivery.
• Demonstrates the ability to be efficient and productive by organizing job duties and responsibilities.
• Works with field staff and MCS to maintain current staff and patient schedules.
• Submits required reports to appropriate employees within established time frames.
• Responsible for all assigned workflow for designated locations, with assignments based on the needs of the Organization.
• Works virtually and independently with limited direct supervision using organizational guidelines, policies and procedures and good judgment.

Qualifications

• High School diploma or equivalent.
• 2 years of customer service experience in a customer service role with effective verbal and written communication skills. 1 year of customer service preferred.
• Knowledge of medical terminology, home health and/or hospice regulatory requirements, and HIPAA compliance standards preferred.
• Experience with EMR and scheduling systems (for schedulers) or document tracking systems (for medical records) preferred, with Homecare Homebase strongly desired.
• Strong attention to detail and accuracy, with the organizational skills to prioritize workload based on patient needs, manage high volumes of scheduling activity, and adapt quickly to urgent changes.
• Effective verbal and written communication skills.
• Ability to interact professionally with clinicians, patients, caregivers, physicians, and external offices.
• Ability to work both independently and collaboratively as part of a multidisciplinary team.

Requirements

• Candidates must reside in one of the approved remote worker states: AR, AZ, CO, FL, GA, IA, IL, IN, KY, MI, NC, ND, NE, NJ, OH, SC, TN, TX, UT, WI.