[Hiring] Global Sales Support Coordinator @AIT Worldwide Logistics

Role Description

The Global Sales Support Coordinator will serve as a liaison to provide increased level of support for all aspects of the global sales team and global AIT Enterprise wide. Responsible for fulfilling the needs of the sales team with customer facing products and tools, to create a better experience for all sales functions, allowing for increased customer interaction, while improving the customer (internal and external) experience.

• Provide administrative support to the new customer onboarding process internally for sales team
• Assist with training sales team and external customer on AIT's customer facing portal which includes live demo sessions
• Support all global Sales leads and continue to be the control tower for leads within our system
• Able to maintain detailed knowledge of all sales programs to ensure timely and efficient communication to both internal and external stakeholders
• Actively work and support internal teammates to ensure a high level of performance across the entire organization while sharing ongoing global process improvements and implementations
• Partner with sales with existing QBR processes, while implementing the development of new global tools

Qualifications

• High School Required
• Associate's Degree Preferred
• 2+ years Customer Service Required
• 3+ years Administration, Record keeping Preferred
• Ability to multi-task with strong attention to detail (Medium proficiency)
• Ability to learn specific sales service knowledge as it relates to the support of the Sales team and customers (Medium proficiency)
• Microsoft Office; Word, Outlook, PowerPoint, Excel (Medium proficiency)
• Organizational skills including demonstrated ability to effectively organize and prioritize workload and manage in a multi-task environment (Medium proficiency)
• Communication skills (including telephone, e-mail, Skype, and presentations skills) and the ability to communicate accurate information (Medium proficiency)
• Ability to work both collaboratively and autonomously in the work setting (Medium proficiency)
• Demonstrated ability to recognize process improvement opportunities and effectively communicate, implement change (Medium proficiency)
• Demonstrated ability to analyze and solve problems in an empowered, self-directed/managed work environment (Medium proficiency)
• Customer service skills with high energy, positivity and customer centric attitude (Medium proficiency)
• Professionalism along with extreme discretion with all information at all times (Medium proficiency)
• Able to perform in a fast pace / high volume work environment (Medium proficiency)

Requirements

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Benefits

• In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position)
• Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement
• Teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually