[Hiring] Regional Vice President, Operations @Europcar

Role Description

Fox Rent A Car is looking for a Regional Vice President of Operations who leads with energy, owns the numbers, and builds General Managers into leaders. This executive thrives on responsibility for a full region of airport locations and brings the vision to turn strategy into daily results at every counter. Customers, teams, and revenue all rise under this leader.

Your Primary Focus Is To:

• Own full operational and financial accountability for all locations within the assigned region, driving revenue growth and profitability against company targets.
• Provide strategic leadership to the region, ensuring operational efficiency and achievement of financial and sales targets at every location.
• Train, mentor, and manage General Managers across all assigned locations.
• Set regional operational strategy in alignment with overall company goals and objectives.
• Review and establish location-level goals in Service, Sales, and Utilization, ensuring alignment with company-wide objectives.
• Partner with the Managing Director, USA to confirm regional goals and objectives prior to enactment.
• Maximize revenue while minimizing and controlling costs across the region.
• Investigate claims of deceptive sales practices and report findings to the Managing Director, USA for review.
• Ensure the appearance and operational standards of all assigned locations meet company presentation and service expectations.
• Monitor customer service performance via NPS to ensure company standards are consistently maintained across the region.
• Facilitate and enforce all company policies and procedures across the region.
• Monitor regional sales performance and identify opportunities for improvement.
• Review pricing and fleet availability with the Pricing Department and location General Managers to optimize regional performance.
• Lead all phases of Human Resources management for the region, including recruiting, discipline, training, performance reviews, and scheduling of location leadership.
• Formulate and monitor action plans to drive continuous improvement in service and operational performance.
• Address and resolve elevated customer issues within the region.
• Ensure a safe working environment across all locations within the region.
• Represent the company in dealings with regional vendors, partners, and stakeholders.
• Develop succession plans and leadership pipelines for General Manager and other key location roles within the region.
• Travel extensively throughout the region to support locations, coach leadership, and drive performance.
• Other duties may be assigned.

Qualifications

• Bachelor's degree required; MBA preferred.
• A minimum of 8 to 10 years of progressive operations management experience, including multi-unit or multi-location leadership.
• Car rental or related service industry experience strongly preferred.

Requirements

• In-depth knowledge of the rental car business and multi-unit operations.
• Executive-level written, verbal, and interpersonal communication skills.
• Proven ability to lead, motivate, and hold multiple teams accountable to results across a broad geographic region.
• Strong financial and business acumen, including profit and loss management.
• Excellent strategic planning and decision-making skills.
• Detail-oriented and highly organized.
• Ability and willingness to travel extensively to locations throughout the assigned region.

Benefits

• Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
• Company-paid Life Insurance
• Company-paid AD&D Insurance
• Flexible spending account
• Parental leave
• Employee assistance program

Company Description

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations:

• Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning.
• Goldcar® - a frontrunner at providing low-cost car rental services in Europe.
• Fox-Rent-A-Car® - one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com