[Hiring] Regional Operations Manager @DaVita Kidney Care

Role Description

The Regional Operations Manager will be willing and capable to lead the team from a home office (remotely), be able to travel as needed, and successfully engage with IKC teammates and cross-functional teams within the market.

Essential duties and responsibilities include:

• Lead operational execution of new models of care for chronic kidney disease (CKD) Medicare Advantage (MA) patients for the RN role.
• Oversee the achievement of critical quality and performance measures, including STARs metrics such as hypertension and diabetes control, medication adherence, nephrologist visits, and optimal starts.
• Support RN hiring efforts and oversee onboarding of new RNs.
• Provide ongoing clinical guidance and training to RNs to improve understanding of CKD and commonly associated chronic conditions.
• Serve as key leader of clinical and operational strategy working with Sr. Director and clinical/operations leadership.
• Effectively manage Disease Management programs in designated market or geography.
• Review and analyze data to drive patient care outcomes in programs across the market.
• Build and manage effective relationships with internal and external clients.
• Provide clinical support to reporting Registered Nurse Case Managers; may provide direct nursing care as needed.
• Manage all teammate employment/HR activity such as payroll, PTO, hiring, onboarding duties, professional development, performance management, and disciplinary actions when necessary.
• Ensure compliance to all applicable regulations and DaVita policies.
• Monitor risk management and quality assurance compliance.
• Achieve quality and metric goals in Integrated Kidney Care programs.
• Coordinate activities with DaVita IKC management team, Regional Medical Directors, cross-functional departments, Registered Nurses, and others as needed.
• Evaluate processes to ensure cost effectiveness and reduce operational expenses.
• Implement initiatives and analyze impact to outcome expectations.
• Create and submit reports and analysis of teammate performance as needed.
• Travel required within the market; occasional travel outside the market.

Qualifications

• Minimum of 5 years management experience leading and managing teams required.
• Demonstrates experience managing to data-driven outcomes and process improvement required.
• Primary Care and value-based care experience required.
• Strong communication on medical management, operational, and business-related issues.
• Minimum of 5 years experience in clinical nursing leadership preferred.
• Registered Nurse - RN licensure required.
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required.
• Home office with Internet connectivity at minimum of 1MB upload and 1MB download speed required.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave, and more.
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.