[Hiring] Regional Operations Leader @WSP

Role Description

The Regional Operations Leader (ROL) - Power & Energy is a part of WSP USA’s Operations and Delivery Team in New York, NY. The following locations will also be considered: Dallas, TX; Kansas City, MO; Denver, CO; Boise, ID; and Tampa, FL. This position can also work remotely from any agreeable WSP USA office.

The Regional Operations Leader is responsible for supporting the successful delivery of all projects and assisting the Business Line Operations Director and Business Line Leadership with all aspects of the P&L, including:

• Revenue generation
• Project margin
• EBITDA
• DSO
• Project delivery
• Staff utilization
• Quality
• Safety

Qualifications

• 15+ years of experience
• BA/BS Degree in Engineering, Planning, Architecture, Business, or equivalent discipline
• Experience as a major project manager, or related role to understand project delivery issues and requirements
• Strong understanding of project financials, team dynamics, client relationships, staffing and resource requirements, and performance expectations
• Proactive problem-solving skills and helpful, open and candid communication skills
• Leadership skills that portray commitment, reliability, and accountability to desired outcomes
• Proven track record in managing complex, geographically dispersed teams with demonstrated success in operational efficiency and financial management
• Strong strategic thinking, decision-making, and problem-solving capabilities

Requirements

• Work under the direction of the Business Operations Director for the specifically identified part of the P&E business
• Partner with Business Line Leadership on operational aspects of the business
• Communicate and coordinate with Local Leaders and other managers on operational aspects of the business
• Assist in monitoring P&L, project performance, and staffing
• Collaborate with Strategic Growth Team (SGT), HR partners, Finance, and Project Accounting
• Partner with Project Delivery for project operations consistency and reporting
• Support and promote a consistent approach to project delivery, operational reporting, quality, and other key initiatives
• Deliver training and mentoring support for project managers and staff
• Support staff hiring and attrition goals
• Monitor staff billability/billable hour goals and take corrective action when needed
• Assist in developing corrective plans to address deficiencies identified in project performance
• Support work sharing across business line sectors, regions, and WSP business lines
• Support HR as needed with personnel issues
• Support programs such as safety, sustainability, and ethics & compliance
• Emphasizes employee training and development to create a unique work experience
• Assist in strategic recruitment, promotional programs, and performance management focused on the employee experience, wellness, and safety
• Prioritize training, promote and support processes and aid in administering system-wide tool adaptation
• Aid in optimization of the client and employee experience through regular review, improvement, and automation
• Responsible for supporting the execution of Business Line and P&L priorities and strategies
• Assist in operationalizing growth strategies
• Monitor budgets and provide recommendations/corrective actions to stay within budget
• Take necessary actions to monitor and improve cash flow/initiatives
• Assist in project/client negotiations as needed
• Conduct/assist in conducting readiness/project reviews on key projects in the portfolio
• Identify and escalate project risks and opportunities
• Develop and monitor recovery plans as needed

Benefits

• Comprehensive suite of benefits focused on providing health and financial stability
• Medical, dental, vision, disability, and life coverage
• Retirement savings
• Paid sick leave
• Paid vacation (or other personal time)
• Paid parental leave
• Paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings