[Hiring] PS Operations Director @Keyloop

Role Description

The PS Operations Director is the CDO's execution partner on both operational performance and strategic transformation. This is one of the most senior and consequential roles in Keyloop PS — responsible for running the operational engine of the PS organisation while simultaneously driving the Services 2.0 change agenda that will take PS from a cost centre to a growth engine.

Day to day, this role owns the operational infrastructure that keeps PS performing:

• Financial reporting
• Resource management
• Utilisation
• Commercial governance
• Services Sales Desk

Strategically, this role owns the execution of the transformation roadmap:

• Workforce distribution into RDCs and GDCs
• Productised services operationalisation
• AI and automation adoption
• Operating model changes

The PS Operations Director is a change agent and operational executor — as comfortable driving a transformation programme as owning the weekly performance cadence. This role sets the pace for the PS organisation, holds it to account, and ensures the distance between strategy and execution is as short as possible.

Qualifications

• Senior operational leadership experience in Professional Services within a SaaS or enterprise software environment.
• Proven track record running large-scale PS operations: financial reporting, resource management, commercial governance, and operational cadence.
• Experience leading or executing major transformation programmes — operating model change, workforce redistribution, productisation, or digital transformation.
• Strong commercial acumen: P&L ownership, financial modelling, pricing, and discount governance.
• Demonstrated ability to operate as a strategic execution partner to a senior leader — trusted to act, decide, and represent where needed.
• Data-driven: builds reporting infrastructure, works from insight, and manages by numbers not narrative.
• Strong cross-functional influencing skills: drives change and adoption across teams without direct authority.
• Executive-level communication: able to prepare and present at board and investor level with confidence.

Requirements

• Bachelor's degree in Business, Operations, Technology, or equivalent. MBA or equivalent desirable.
• 12+ years in PS operations, transformation, or senior operational leadership roles within a SaaS or enterprise software environment.

Benefits

• Collaborate and learn from industry experts from all over the globe.
• Work with game-changing products and services.
• Get the training and support you need to try new things, adapt to quick changes and explore different paths.
• An inclusive environment that respects all dimensions of diversity.
• Pay and benefits reflect performance and are designed to attract the very best talent.
• Opportunities for career growth through investment in development and a supportive culture.