[Hiring] Production Operations Specialist @UnitedHealth Group

Role Description

The Production Operations Specialist is responsible for the operational execution of provider and member notification mailing programs, ensuring timely, accurate, and compliant production of regulatory and contractual communications. This role serves as the primary coordinator for print production operations, managing the end-to-end mailing process including:

• Request intake
• Data preparation
• Vendor coordination
• Proof management
• Quality assurance
• Mailing verification
• Records retention

This position supports provider contract notifications, member notification programs, ACO regulatory mailings, and other required notification initiatives. This position does not develop communication content, messaging, or communication strategy. Content development, legal review coordination, stakeholder approvals, and communication planning remain the responsibility of the Provider Communications team.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Coordinate end-to-end print production for provider and member notification programs, including provider contract notifications, regulatory mailings, and member notification initiatives
• Manage mail request intake, project tracking, production timelines, and stakeholder communication
• Prepare, validate, and format mailing data to ensure accuracy and completeness
• Serve as primary liaison with external print and fulfillment vendors
• Coordinate production proof review, approval workflows, and quality assurance activities
• Monitor production schedules and verify successful mailing completion
• Prepare and maintain production documentation, reports, and records retention files, including historical file archive support
• Identify process improvement opportunities to enhance operational efficiency, quality, and compliance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

• 2+ years of experience in operations, project coordination, production support, vendor management, communications operations, or related fields
• Experience managing multiple projects and deadlines simultaneously
• Solid organizational, analytical, and problem-solving skills
• Proficiency with Microsoft Office applications, including Excel

Requirements

• Experience supporting print production, mailing operations, or fulfillment services
• Experience coordinating with external vendors
• Experience in healthcare, regulatory, compliance, or contract-related operations
• Experience working with data validation, quality assurance, and production documentation

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Company Description

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.