[Hiring] Operations Support Assistant @NTT DATA, Europe & LATAM, Branch in USA, Inc.

Role Description

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Document Analyst to work remotely from San José, Costa Rica with our global client.

• Primary responsibility (approximately 50% of time; may vary based on operational needs): Independently manage the capture, classification, description, preservation, and safeguarding of electronic records, in accordance with confidentiality, transparency, and quality standards established.
• Maintain, update, and ensure the quality and reliability of archival instruments, repositories, and databases, ensuring records are accurately described and accessible to end users.
• Facilitate timely access to records and actively support the retrieval of information required to comply with the customer's information access policies.
• Coordinate with information technology counterparts to support the maintenance, optimization, and proper functioning of document management and archival systems.
• Contribute to the long‑term preservation of institutional records by applying retention schedules, preservation practices, and safeguarding guidelines.
• Support initiatives and tasks aimed at improving administrative and operational processes applicable to the records management standards and contributes to institutional process optimization.
• Perform other duties aligned with the purpose and scope of the position, as assigned by the supervisor.

Qualifications

• Solid knowledge of records management and archival principles, including classification schemes/filing plans, retention schedules, records lifecycle management, metadata and description practices, and the application of institutional taxonomies.
• Proven experience managing electronic records, including capture/upload processes, metadata definition, quality control, naming conventions, version control, retrieval, and support for internal users.
• Advanced proficiency in Microsoft Office.
• Hands‑on experience with records management systems (e.g., SharePoint, ezShare, Teams or similar platforms).
• Fluency in English and Spanish, both written and oral. Portuguese or French are considered a plus.
• Bachelor’s degree in Archival Science.
• A minimum of 4 years of experience in records management.

Benefits

• Empowerment and rewards are the cornerstone of our career development model.
• Professional experience and growth will be unmatched in a young, fast-growing company with a highly innovative and entrepreneurial spirit.
• Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities.