[Hiring] Operations Supervisor @Acentra Health, LLC

Role Description

Acentra Health is looking for an Operations Supervisor to join our growing team.

• Supervises a team responsible for operations for the assigned contract or program, assuring quality customer service and support for clients and staff.
• This position is fully remote within the United States and follows standard Eastern Time Zone business hours, with some flexibility for candidates located in other time zones.

Responsibilities:

• In partnership with the manager, lead program operations, such as the Customer Service, Administrative or EAP Provider teams and directly supervises call center and/or non-clinical support staff.
• Coordinates special programs such as automated outreach system and incentive plans.
• Develops and maintains procedures and practices for accomplishing departmental or program goals and objectives.
• Develops and monitors business and financial metrics related to the day-to-day operational success of the program; reports and measures progress toward operational goals through periodic reviews.
• Coordinates all aspects of the center operations including program coordination, scheduling, work plan management, status reporting and issue resolution tracking.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.
• The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Qualifications

• Bachelor's degree
• 3+ years of relevant experience
• 3+ years of recent management or supervisory experience
• Knowledge of the U.S. healthcare industry, including experience supporting public or private sector healthcare programs, such as government-sponsored or commercial healthcare services
• Ability to work effectively within established organizational structures and decision-making processes
• Demonstrated experience evaluating operational processes, resources, and procedures to develop and implement policies, strategies, and improvements aligned with organizational goals
• Expertise in employee development and performance management

Requirements

• Demonstrated ability to manage organizational change and growth
• Knowledge of business development, strategic planning, tactical implementation, and establishing business partnerships
• Experience managing diverse customer needs and expectations
• Strong collaboration and relationship-building skills, with the ability to support effective decision-making across leadership teams, committees, and workgroups

Benefits

• Comprehensive health plans
• Paid time off
• Retirement savings
• Corporate wellness
• Educational assistance
• Corporate discounts
• And more

Company Description

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes.

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry.