[Hiring] Operations Specialist @Givzey

Role Description

Givzey's Version2.ai is seeking an Operations Specialist to join its autonomous fundraising operations team. This individual will bring direct fundraising experience either as a frontline fundraiser or in advancement communications. They will know what makes nonprofit donors tick and apply their expert donor-centric communication skills to their work directly overseeing the world's first AI-powered fully autonomous fundraiser. They will have been a savvy super-user of technology in previous roles and have strong time management skills and the ability to easily pivot from one task to the next independently.

• Manage the back-end operations of Virtual Engagement Officers (VEOs), including human-in-the-loop review, donor engagement workflows, AI training, and knowledgebase development.
• Apply fundraising and donor engagement expertise to VEO operations, ensuring donor-facing communications are accurate, appropriate, personalized, and aligned with each organization's fundraising strategy and voice.
• Execute internal and external processes that support autonomous fundraising operations, including customer onboarding, asset collection and submission, content development, and ongoing VEO management.
• Review and manage donor data, organizational information, fundraising content, and other inputs that inform VEO activity.
• Support the development, launch, and ongoing optimization of Version2 activities and donor engagement campaigns.
• Work directly with customers to respond to requests, troubleshoot issues, gather information, and ensure successful deployment and ongoing performance of Version2 activities.
• Identify issues or opportunities and clearly communicate technical requirements to Engineering, using JIRA to document and track work.
• Develop and maintain clear internal and external documentation, processes, and resources.
• Work with third-party platforms and tools that support autonomous fundraising operations.
• Partner with program and product leaders in the company to identify and solve opportunities and challenges across autonomous fundraising.
• Continuously look for ways to improve processes, donor engagement, customer experience, and the effectiveness of our VEO operations.
• Other duties and responsibilities as assigned.

Qualifications

• Fundraising or advancement experience is strongly preferred.
• Experience in annual giving, back-office fundraising operations, donor relations, stewardship, development operations, or similar advancement functions.
• Experience working with donor data, fundraising communications, and/or donor-facing content.
• Strong written communication skills and exceptional attention to detail.
• Excellent judgment when reviewing donor-facing communications and other customer-impacting content.
• Ability to manage multiple priorities, follow established processes, and identify when something requires additional investigation or escalation.
• Comfortable working with technology and learning new systems and platforms.
• Strong problem-solving skills and the ability to communicate issues clearly to both technical and non-technical stakeholders.
• Customer-service orientation and the ability to build positive relationships with customers and internal teams.
• Comfortable working independently in a fast-paced, highly collaborative remote environment.
• Availability to work primarily West Coast–friendly hours, (or 11am - 7pm EST) with some Saturday coverage (about 1x month) required.

Requirements

• Healthcare fundraising experience preferred, including familiarity with grateful patient programs and a working knowledge of HIPAA requirements and their application within fundraising operations.
• Experience with annual giving, donor stewardship, development operations, prospect management, or other back-office advancement functions.
• Experience working with fundraising CRMs or donor databases.
• Experience with customer success, implementation, or support.
• Familiarity with project management tools such as JIRA.
• Experience working with AI-powered tools or technology platforms.
• Experience creating or managing donor-facing communications and content.