[Hiring] Operations Specialist @Great Clips Inc.

Role Description

Servicing the Detroit market - Must be based in the metro-market area.

The Opportunity:

• Builds relationships and makes connections with salon managers, franchisees, and across internal departments focused on providing the best possible customer experience.
• Coaches, influences, and motivates salon managers, general managers, and franchisees on improving and growing salon performance.
• Responsible for monitoring and documenting compliance with the delivery of Great Clips operating system and brand within the salons.

Your Mission:

• Evaluate salon operations and provide recommendations on improving salon performance.
• Complete salon audits using appropriate Great Clips tools and resources to ensure salons operate within Great Clips operational and facility standards.
• Provide coaching and development for salon managers to ensure they receive specific feedback about salon performance and access to resources for continued growth.
• Consult with franchises and other Great Clips, Inc. staff to influence improved performance and growth for each salon and franchised organization.
• Manage assigned market budgets throughout the year to ensure expenses and net salon goals are met.
• Build trust with franchisees to influence positive growth within their organization.
• Motivate large groups of salon managers and franchisees with engaging public speaking skills.
• Effectively lead presentations.
• Listen, earn trust, and accept direct feedback from franchisees while building strong, positive relationships.

Qualifications

• Ability to build relationships, motivate, coach, and influence others.
• Customer service orientation mentality.
• Ability to conduct workshops and presentations.
• Basic understanding of financials.
• Analytical and strategic thinking skills.
• Ability to establish credibility and communicate effectively both verbally and in writing.
• Ability to travel and work a flexible schedule including evenings and weekends is required.
• Knowledge of and skill in using application software including Word, Excel, Microsoft Outlook, and Internet functionality.
• Helpful, but not required: Knowledge of retail operations, including real estate, construction, marketing, training.
• Skill in helping individuals understand problems, goals, and various courses of action.
• Ability to lift up to 20 pounds is required.
• 2 years post high school business or equivalent education and 4 years of salon/retail management experience is required.

Work Environment

• Remote position; work out of your home office when not on the road.
• Regular travel to salons and company meetings will be necessary; ability to travel 40-60% of the time is required.
• Working remotely will require reliable, secure internet.

Living the Values

• We Are Kind: Treat others the way you would like to be treated. Be humble, act honorably, and express gratitude.
• We Exceed Expectations: Innovate; be curious about what’s possible. Collaborate and work together to achieve our goals.
• We Focus on Execution: Make decisions with the belief it can be executed in 6,000 salons.
• We Keep it Simple: Set clear expectations and make things easy to understand and execute.
• We Listen and Earn Trust: Be respectfully honest; react thoughtfully and respond quickly.
• We Make it Fun: Smile! Find opportunities to laugh and celebrate accomplishments.

Benefits

• Competitive salary.
• Health benefits.
• Wellness programs.
• Company-matching 401K.
• Tuition assistance.
• A focus on your development with a personalized development plan.
• A GREAT culture that embraces inclusivity and diversity.
• A spirit of ideas and innovation within the industry.

Company Description

With more than 4,400 franchised salons throughout the United States and Canada, Great Clips is the world’s largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities.

Great Clips, Inc. employees are passionate about what we do and our technology team seeks to enhance our operations through innovative solutions.

Great Clips Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace.