[Hiring] Operations Solutions UAT Specialist @CrossCountry Mortgage, LLC

Role Description

The Operations Solutions UAT Specialist will act as the primary liaison during testing phases between the technology team, internal stakeholders, and third-party vendors. This role is responsible for ensuring quality assurance during the implementation of technical updates, identifying issues, and ensuring the successful deployment of solutions that align with business needs and user expectations.

Job Responsibilities

• Serve as the main point of contact for all testing-related communications between the IT team, stakeholders, and third-party vendors.
• Prepare test plans for assigned technical updates to ensure alignment with project goals.
• Create test cases for all relevant scenarios to validate system functionality.
• Prepare User Acceptance Testing (UAT) Form summarizing testing results, issues found, and recommendations for improvements.
• Complete User Acceptance Testing (UAT) within Service Level Agreements (SLA).
• Identify, document, and track defects, issues, and enhancement requests using JIRA.
• Work closely with stakeholders and cross-functional teams to gather feedback, ensuring the system meets both business requirements and user expectations.
• Provide regular status updates to project managers and stakeholders regarding testing progress and outcomes.
• Participate in meetings with cross-functional teams to align on project goals and timelines.
• Assess the impact of changes and create communications for the company.
• Collaborate with the training department on company announcements, SOPs, and workflows.
• Demonstrate updates and communications on calls; present and participate in meetings as needed.
• Validate implanted changes in production.
• Work with operations departments to identify opportunities for improvement of processes.
• Assist with providing materials and documents for audits and reviews.
• Perform other duties as assigned.

Qualifications

• 4+ years’ experience in the mortgage industry.
• Encompass LOS experience.
• Knowledge of the overall mortgage workflow.
• Knowledge of all agency guidelines.
• Knowledge of compliance and disclosure requirements.
• JIRA experience, a plus.
• Proficient in Microsoft Office suite (Word, Excel, and Outlook).
• Excellent prioritization, organization, and time management skills.
• Excellent conflict management, teamwork and negotiation skills.

Benefits

• Competitive compensation plan.
• Robust benefits package, including medical, dental, and vision.
• 401K.
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.