[Hiring] Operations Representative @Supply Chimp

Role Description

We are seeking a detail-oriented, proactive, and customer-focused Operations Representative to support our day-to-day business operations. This role is responsible for managing the order process from initial quote through final delivery, serving as a key point of contact between customers, vendors, and internal teams.

What Success Looks Like

• Process orders accurately and efficiently to ensure timely fulfillment.
• Maintain clear, consistent, and proactive communication with customers and vendors.
• Prepare and deliver accurate, timely customer quotes.
• Maintain organized and up-to-date records, notes, and order information.
• Provide an excellent customer experience by responding promptly, resolving issues, and following through to completion.

Key Responsibilities

• Order Processing
  • Review and process customer orders accurately and efficiently.
  • Verify order details, pricing, delivery requirements, and customer information.
  • Monitor order status and follow up with vendors to ensure timely fulfillment and delivery.
  • Identify potential issues early and take proactive steps to resolve them before they impact the customer.
• Vendor Partner Coordination & Communication
  • Communicate with Vendor Partners to confirm lead times, order status, and expected delivery dates.
  • Request and obtain shipping quotes, competitive pricing, and product information or verification.
  • Coordinate with Vendor Partners to resolve order issues, address delays, and ensure timely fulfillment.
  • Build and maintain positive, collaborative working relationships with Vendor Partners.
• Customer Communication & Support
  • Communicate with customers via email or phone to provide timely order updates and address questions or concerns.
  • Prepare and deliver accurate customer quotes based on vendor pricing and product requirements.
  • Proactively communicate order status, potential delays, and other important updates to customers and internal teams.
  • Address customer concerns promptly and proactively provide solutions to ensure a positive customer experience.
  • Coordinate returns, replacements, credits, and other corrective actions with vendors and customers to ensure timely resolution.

Role Reality

The ideal candidate is organized, resourceful, detail-oriented, and comfortable managing multiple priorities while ensuring orders are processed accurately, customer expectations are met, and issues are resolved promptly and professionally. This is a hands-on role that requires strong communication, problem-solving, and follow-through to keep orders moving and maintain positive relationships with customers, vendor partners, and internal teams.

You May Be a Strong Fit If

• You are organized, detail-oriented, and able to manage multiple priorities accurately and efficiently.
• You take initiative, own issues through resolution, and look for practical solutions when challenges arise.
• You adapt well to changing priorities, different personalities, and cross-functional work in a fast-paced environment.
• You can work independently while contributing to the team and supporting others when needed.
• You are comfortable recognizing patterns, identifying potential issues, and using sound judgment to determine next steps.
• You communicate clearly and build positive working relationships with customers, vendors, and internal teams.

This Role May Not Be the Best Fit If

• You prefer highly structured environments where priorities rarely change.
• You are uncomfortable making decisions with incomplete information.
• You prefer to focus on contract administration without broader operational ownership.
• You avoid difficult conversations, accountability, or cross-functional collaboration.
• You prefer narrowly defined responsibilities with limited ambiguity.

What We're Looking For

• At least 3 years of experience within the last 5 years in customer-facing support roles, such as customer service, sales, account management, and/or e-commerce.
• Experience in operations, order processing, purchasing, logistics, and/or supply chain within a fast-paced, high-volume environment.
• Previous experience in operations, order processing, customer service, and purchasing.
• Experience in managing multiple orders, requests, and deadlines simultaneously.
• Ability to work during our core business hours of 7:00 AM to 4:00 PM ST.
• Excited about remote work and collaborating across a distributed team.

What We Offer

• PHP 45,516/month + PHP 1,150/month Rice Allowance after probationary period.
• Leave Benefits: 160 hours of PTO (accrued), with an additional 8 hours for every year of service, up to a maximum of 40 extra hours.
• US Paid Holidays:
  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day
• Mandatory PH statutory benefits.
• Government Contribution.
• Night Differential, Holiday Pay Rate, and Overtime Pay.
• 13th Month Pay.
• HMO on Day 1.
• PHP 580/month internet stipend (we require you to have at least 25MBPS home internet).
• Fun extras that make remote work feel human:
  • Surprise treats (yes, including coffee!).
  • Gifts of appreciation and recognition.
  • Company shout-outs and celebrations.
  • Virtual parties and team moments throughout the year.

Why Join Supply Chimp

This role will play an important part in supporting a reliable and responsive customer and vendor partner experience through strong day-to-day operations. You will have the opportunity to make a meaningful impact by supporting operations, collaborating across teams, and helping keep customer needs moving. At Supply Chimp, we value ownership, collaboration, continuous improvement, and people who are willing to roll up their sleeves to help solve problems. If that sounds like you, we'd love to hear from you.